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Player FM - Internet Radio Done Right
Checked 9d ago
Agregado hace dos años
Contenido proporcionado por TruStory FM and Upland Software. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente TruStory FM and Upland Software o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
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Player FM : aplicación de podcast
¡Desconecta con la aplicación Player FM !
¡Desconecta con la aplicación Player FM !
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Daily Deals
How to Dip Your Contact Center Toes into the Cloud with Fiona Vanderlinde
Manage episode 400948529 series 3449109
Contenido proporcionado por TruStory FM and Upland Software. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente TruStory FM and Upland Software o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.
Links & Notes
- Harness the Power of Salesforce Service Cloud Voice | Upland InGenius (uplandsoftware.com)
- How Empowering Your Agents Boosts the Customer Experience - InGenius (uplandsoftware.com)
- Increase the personal touch in your contact center – by digitizing voice! - InGenius (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
25 episodios
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Manage episode 400948529 series 3449109
Contenido proporcionado por TruStory FM and Upland Software. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente TruStory FM and Upland Software o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.
Links & Notes
- Harness the Power of Salesforce Service Cloud Voice | Upland InGenius (uplandsoftware.com)
- How Empowering Your Agents Boosts the Customer Experience - InGenius (uplandsoftware.com)
- Increase the personal touch in your contact center – by digitizing voice! - InGenius (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
25 episodios
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Daily Deals
Daily Deals
Similar a Connected Knowledge from Upland Software
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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continue reading
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continue reading
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continue reading
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continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
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Player FM : aplicación de podcast
¡Desconecta con la aplicación Player FM !
¡Desconecta con la aplicación Player FM !
))
