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Contenido proporcionado por TruStory FM and Upland Software. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente TruStory FM and Upland Software o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
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Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu

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Manage episode 373902118 series 3449109
Contenido proporcionado por TruStory FM and Upland Software. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente TruStory FM and Upland Software o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it.

Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge.

Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it.

Links & Notes

  • (00:00) - Welcome to Connected Knowledge
  • (00:24) - Introducing Stin Mattu
  • (01:04) - What is Connected Knowledge?
  • (02:15) - The Baggage Behind Connected Systems
  • (07:50) - Lift & Shift versus Linking Systems
  • (09:12) - On Integrations
  • (13:15) - Knock-on KM Benefits
  • (20:13) - RightAnswers
  continue reading

24 episodios

Artwork
iconCompartir
 
Manage episode 373902118 series 3449109
Contenido proporcionado por TruStory FM and Upland Software. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente TruStory FM and Upland Software o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it.

Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge.

Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it.

Links & Notes

  • (00:00) - Welcome to Connected Knowledge
  • (00:24) - Introducing Stin Mattu
  • (01:04) - What is Connected Knowledge?
  • (02:15) - The Baggage Behind Connected Systems
  • (07:50) - Lift & Shift versus Linking Systems
  • (09:12) - On Integrations
  • (13:15) - Knock-on KM Benefits
  • (20:13) - RightAnswers
  continue reading

24 episodios

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