594: Navigating Apple's Changing Ecosystem And The Future Of Tech Support Command Control Power: Apple Tech Support & Business Talk podcast

1:04:58

In this episode of Command Control Power, the hosts discuss several interesting and challenging situations they’ve encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent activities involving a Best Buy purchase. They explore possible solutions and share their experiences dealing with such disruptions. Additionally, Jerry shares a humorous story about helping a client with her TV and encountering an unexpected twist with a generous tip to a technician. 00:00 Introduction and Patreon Promotion 01:38 Unedited YouTube Broadcasts 02:52 Barcelona Travel Talk 04:00 Tech Truisms and Client Discussions 06:38 Client Hardware Upgrade Policies 12:31 Unsupported Hardware Fees and Security Risks 27:45 Apple Business Manager and iCloud Issues 34:40 The Mysterious Phone Issue 35:28 Joe's Story: The Spam Attack 37:07 Understanding the Hacker's Tactics 39:28 Dealing with the Spam Flood 46:44 A Disgruntled Employee? 47:59 The Best Buy Clue 49:15 The Police Involvement 50:20 The Amateur Hacker Theory 55:27 Jerry's Funny TV Repair Story 01:02:27 Conclusion and Next Steps…

Command Control Power: Apple Tech Support & Business Talk

1
Best Of CCP - 020: Client Anecdotes & Rates 1:02:47

hace 13 días1:02:47

1:02:47

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Command Control Power: Apple Tech Support & Business Talk

1
611: Breaking Bad-Blaze 57:46

hace 20 días57:46

57:46

Join us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in the city, the challenges of walking and navigating with Apple Maps, and the frustrations with iPhone battery life. The conversation then shifts to a deep dive into tech issues, including a detailed discussion on the recent woes with Backblaze's backups, Apple's AI shortcomings, and how customer feedback plays a role in tech improvement. Tune in for insights, tech tips, and a few laughs along the way.…

Command Control Power: Apple Tech Support & Business Talk

1
610: Travel Tales and Techie Triumphs: Sam's Hawaii Adventure & Exploring Alectrona Patch 53:27

hace 27 días53:27

53:27

In this episode of Command Control Power, the hosts dive into a vibrant conversation starting with Sam's recent trip to Maui, Hawaii. Sam shares his experience, the unexpected challenges, and how he managed to take a much-needed mental break from work. His trip also marks his personal milestone of visiting all 50 U.S. states. The discussion then shifts to various tech topics, including challenges in managing family travel expenses and the cost-saving tips on accommodations and food during vacations. The hosts also humorously explore unusual solutions for managing snoring, such as using paper tape to tape the mouth shut while sleeping, based on a recent popular trend. The tech talk intensifies as Joe delves into his experience deploying Alectrona Patch, a tool for managing software updates across client machines, using Addigy. He shares the ease of use, the features that impressed him, and the quick support he received from Alectrona. Sam and Jerry also weigh in with their experiences and tips, making a strong case for using Patch for efficient software management. Additional discussions include dental technology for making impressions and the benefits of modern night guards, as well as the intriguing Larq smart water bottle that purifies water and tracks your hydration through an app. 00:00 Introduction and Maui Brewing Company Hat 00:38 Travel Stories and Hawaii Adventures 01:33 Challenges of Traveling with Family 02:13 Unexpected Shortages and Vacation Costs 03:13 The Importance of Disconnecting on Vacation 06:09 Travel Tips and Personal Experiences 16:38 Dental Implants and Modern Technology 20:27 Water Purification and Health Gadgets 23:22 The Water Bottle Trend 23:49 Collapsible Water Bottles for Travel 25:14 Technological Advancements in Hydration 27:33 Implementing Patch Software 35:14 Customizing Patch for Client Needs 41:15 Practical Tips and Experiences with Patch 50:42 Concluding Thoughts and Future Plans…

Command Control Power: Apple Tech Support & Business Talk

1
609: Insights and Updates from ACEs Conference 2025 with Justin Esgar 51:21

hace 5 weeks51:21

51:21

In this episode of Command Control Power, the hosts welcome back Justin Esgar of ACEs Conference. The discussion kicks off with light-hearted banter about colds and convincing Jerry to buy a ticket for the upcoming ACEs Conference. Justin shares behind-the-scenes insights into his daily routine and the value of attending ACEs, highlighting its focus on business growth for consultants, the expansion of the conference to include special training sessions at the 'big fruit company' campus, and how it helps attendees improve client relations and efficiencies. The conversation also covers the unique supportive nature of the Apple community and the upcoming Edward Esgar ACES Scholarship in honor of Justin's father. The episode wraps up with an insightful discussion about the ACES Mastermind program, emphasizing the importance of continuous learning and community support in the tech industry. 00:00 Introduction and Welcoming Justin Esgar 01:01 Daily Routine and Behind the Scenes 01:56 ACEs Conference Overview 02:50 Special Training and Business Focus 04:43 Consulting and Sales Strategies 16:24 Importance of Cyber Insurance 19:13 Bringing Employees to ACEs 26:28 Tim Pearson's Chat and Wedding Insights 26:55 Honoring My Dad: The Edward Esgar ACES Scholarship 28:35 Funny Story: The Car Mix-Up 29:59 All Things MSP and Podcasting 31:22 The Sandwich Compliment and Fearless Feedback 36:57 Mastermind Program and Business Coaching 42:06 The Unique Apple Community 47:44 Wrapping Up and Final Thoughts…

Command Control Power: Apple Tech Support & Business Talk

1
608: In the Cloud: Troubleshooting Tech and Exploring Backups 48:46

hace 6 weeks48:46

48:46

ShrimpShellShineShoe24! 608: In the Cloud: Troubleshooting Tech and Exploring Backups In this episode of Command Control Power, the team discusses a range of topics from humorous backdrops and personal anecdotes about health to dealing with poor support from vendors and troubleshooting client tech issues. They highlight the importance of routine check-ups, like colonoscopies, share experiences with various backup solutions including Backblaze and Carbon Copy Cloner, and delve into the complexities of using organizational tools like OmniFocus, Monday.com, and Things. The episode wraps up with a cautionary tale about outdated routers affecting internet performance and tips for navigating client inquiries. 00:00 Introduction and Welcome 00:07 Old Man Yells at Cloud 00:39 Dental Implants and Simpsons Humor 01:12 Health PSA: Colonoscopy 02:23 Backup Solutions Discussion 02:51 Carbon Copy Cloner Features 05:06 Backblaze and iCloud Storage 16:11 Encryption and External Drives 19:47 Organizational Tools: OmniFocus and Daylight 23:51 Reflecting on OmniFocus 25:13 Automation and OmniFocus Pro 26:15 Exploring Monday.com 27:19 The Things App and Emojis 28:12 The Importance of Quick Input 28:46 Handling Too Many Tasks 34:35 Dealing with Poor Support 41:17 Client Internet Troubleshooting 45:54 Wrapping Up and Final Thoughts…

Command Control Power: Apple Tech Support & Business Talk

1
607: DDM Deja Vu & Other Mysteries: A Kale Salad for Your Mac 57:45

hace 7 weeks57:45

57:45

In this episode, the hosts delve into maximizing earnings from the Amazon Affiliate Program, including the requirement to link clients to a webpage first for tracking and credit. They discuss the importance of managing Mac software updates through MDM and the emerging DDM approach, addressing their methods and challenges with client systems. Additionally, they touch on using Ubiquiti equipment effectively and maintaining client hardware. The episode covers practical insights, from affiliate program strategies to technical management of software updates in Apple devices.…

hace 19 weeks52:38

52:38

Command Control Power: Apple Tech Support & Business Talk

1
595: Unraveling UniFi: From Overseas Travels to Technical Troubles 56:18

hace 20 weeks56:18

56:18

In this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground troubleshooting experiences. Sam talks about his recent trip to China and Japan, where he experienced both work-related and leisure activities, stunning cityscapes, and unique cultural experiences. Dive into practical solutions for UniFi network setup, Wi-Fi optimization tips, and an intriguing look into Sam's efforts to manage a large-scale UniFi and Sonos deployment. They also explore unusual issues with mounting plates, power problems, and tips for effectively handling network gear. Join the conversation for an informative blend of tech insights and travel stories.…

Command Control Power: Apple Tech Support & Business Talk

1
594: Navigating Apple's Changing Ecosystem and the Future of Tech Support 57:44

hace 21 weeks57:44

57:44

In this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosystem. They delve into the complexities introduced by incremental and major updates, particularly iOS 18 and Ventura, and how these updates impact their work with clients. They also explore the practicality of using features like cognitive accessibility, magic links for password replacement, and passkeys. Both share experiences with frustrating tech issues, such as incorrect autocorrections and overly complicated return policies for electronics. They reflect on how rising expectations from both users and shareholders drive the incessant introduction of new features and how this affects daily usage and tech support. Introduction and Catching Up Navigating iOS Changes Frustrations with Technology Updates Tech Tips and Tricks Accessibility Features for Elderly Users Amazon Return Policy Changes Addigy and Migration Assistant Tips MagSafe Charging Challenges iCloud Backup vs Direct Transfer Cable Transfer Realities App Reinstallation Annoyances Authenticator Apps and Two-Factor Authentication Password Management Woes Magic Links vs Passwords Passkeys and Password Managers Apple's AI and Typing Frustrations Closing Thoughts and Client Engagement…

Command Control Power: Apple Tech Support & Business Talk

1
593: Navigating IT's Past and Future with Tim Nyberg of The MacGuys+ 56:51

hace 22 weeks56:51

56:51

A Journey Through Mac Support with Tim Nyberg In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over decades. Tim also discusses the benefits and intricacies of running a remote support business, the importance of client engagement, and efficient business operations. The conversation explores tools like Addigy, RepairShopper, and Watchman Monitoring, touching on security practices and the need for comprehensive and affordable security audits for clients. The episode offers valuable lessons on adapting to technological changes, maintaining client relationships, and optimizing remote IT support. Introduction and Welcome Tim's Early Tech Adventures College Days and Early Mac Experiences Evolution of Design Software SCSI Troubles and Early Mac Troubleshooting Transition to OS X Staying Current in Tech Remote Work and Tools Client Engagement Strategies Streamlining Remote Work The Pros and Cons of Repair Shopper Exploring Alternatives to Repair Shopper The Value of Community in Tech Tools Balancing Business and Lifestyle Security Audits and Tools Reflections on the Tech Industry Closing Thoughts and Future Plans…

Command Control Power: Apple Tech Support & Business Talk

hace 27 weeks48:18

48:18

Command Control Power: Apple Tech Support & Business Talk

1
587: Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure 54:37

hace 28 weeks54:37

54:37

Thanks to our VIP Sponsors! Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure In this episode, the hosts discuss a series of challenging client issues, including how to recover a deleted Google Calendar, the complexities of managing network loops with Sonos devices, and the frustrations of dealing with unreliable electricians. They also explore advertising on Facebook and Instagram for tech support services, share the latest updates from Apple, and review the impact of recent podcasting trends. Tune in for insights on troubleshooting, client management, and the ever-evolving tech landscape. -One of Jerry’s clients finds out the hard way that you cannot restore a deleted Google calendar. -Joe has some follow up about his client with two UniFi mission critical switches. -He also mentions a helpful UniFi article about preventing network loops. -After many years and work with Sonos, Joe has some updated guidance on network recommendations. -Jerry has seen an uptick in business lately. He is also engaging in Facebook and Instagram advertising. -Joe is a fan of a podcast on NPR called The Brian Lehrer Show -And now for Jerry’s favorite part - Joe’s product announcements. -He does have some interesting thoughts on AirPods Pro hearing tests. THANK YOU TO OUR PATREON SPONSORS!…

Command Control Power: Apple Tech Support & Business Talk

1
586: A Beer Lover's Adventure and Tech Talk: Exploring European Brews and New Mac OS Updates 55:13

hace 29 weeks55:13

55:13

In this episode, the hosts discuss various topics from a recent travel experience in the Netherlands and Belgium, highlighting amazing Trappist beers and unique beer brewing technologies. They also dive into the new features and implications of the latest Mac OS release, Sequoia, including the practical uses of Apple's new password app, send later in iOS messages, and the game-changing iPhone mirroring feature. Additionally, the episode features insights on managing client expectations with updates, blocking the latest OS to ensure stability, and a personal account of a sudden client shutdown. The show wraps up with tips on data recovery using Backblaze and a super-fast external drive. 00:00 Introduction and Recent Trip to the Netherlands and Belgium 00:28 Exploring Trappist Monasteries and Belgian Beers 01:57 Travel Experiences in Bruges, Belgium 03:09 Challenges of Bringing Beer Back Home 05:32 In-Flight Entertainment and Raw Dogging 07:53 Sequoia Release and Technical Discussions 13:17 Managing Software Updates and Client Experiences 26:38 Daily Driver Adventures 27:06 Apple's Seamless Integration 28:01 Send Later Feature in iOS 28:26 iPhone Mirroring and Instagram 29:30 Supporting Clients Efficiently 30:02 SMS Messages on Mac 31:31 New Passwords App 33:38 Screen Capture Limitations 36:06 Hiking Directions in Maps 39:07 Client Stories and Business Practices 42:35 Data Recovery and Backblaze https://www.amazon.com/gp/product/B09ZRWT134/ 50:15 Wrapping Up and Teasers…

Command Control Power: Apple Tech Support & Business Talk

1
585: Interview With Ben Greiner founder of Forget Computers, Apple champion and growth advisor at Addigy 56:47

hace 30 weeks56:47

56:47

Join us as we welcome back Ben Greiner, founder of Forget Computers and Apple champion and growth advisor at Addigy . In this engaging discussion, Ben reflects on his over 20-year journey in the Apple MSP world, the evolving landscape of IT management, and his role at Addigy. Ben shares insights on the integration of Apple-focused services into larger Windows-managed environments, the importance of compliance, and how Apple's advanced tools are setting new standards in the industry. This episode is filled with invaluable tips for MSPs looking to expand their Apple service offerings and successfully navigate the merger and acquisition landscape. The hosts reflect on the 10 years in between Ben’s appearances. Ross Matsuda, another CCP guest, also worked for Forget Computers. Early on, Ben created Robot Cloud. This has since morphed into Vision Bot at Ntiva. Ben talks about adapting to client needs. Ben advises to look at the management tools that only focus on Apple products like Jamf, Kandji, and Addigy. We get into how Ben switched from Jamf to Addigy. Switching MDMs was harder than switching communication tools. Most small MSPs are under one million in revenue a year. Ben talks about how the 10,000 Small Business program by Goldman Sachs helped his business grow. Forget Computers was acquired by Ntiva. Ben takes us down that road. Apple vs Windows Support - it is difficult for Windows MSPs to make the shift to support the Apple platform. Standardizing Apple Device Management Proactive vs Reactive Device Enrollment Ben works with existing customers to help them grow with Addigy. Ben brings up the shift to Declarative Device Management Compliance Standards and Challenges - is Windows really better built for business than Apple? Or has that paradigm shifted? Jerry wants to know more about the 1Password acquisition on Kolide. What is the future of Device Management and Security? You can find Ben Greiner on LinkedIn .…

Command Control Power: Apple Tech Support & Business Talk

hace 40 weeks1:03:45

1:03:45

Command Control Power: Apple Tech Support & Business Talk

1
574: Backblaze to the Future & Proofpoint Pandemonium 56:18

hace 41 weeks56:18

56:18

Topics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups. -We debate how pricing increases affect how we pass the costs along to our customers. -What is with BackBlaze’s maintenance schedule happening in the middle of a work day? -Sam has a rough experience with Go Daddy when “defederating” Microsoft Office. -This customer was using Proofpoint with Go Daddy and it remained active months after we attempted to disconnect. -Go Daddy support seems to not have any understanding of the services that they are selling. -Quick Tip regarding Apple Mail and Exchange when it stops responding: Quit Mail/Calendar/Contacts, go to Activity Monitor and force quit the exchangesyncd process. Restart the apps. -Jerry shares an update about AppleCare+ and unlimited incidents. -With changes to the Print Center and the removal of individual printer apps, Joe wonders why Apple can’t account for this and replace Dock items instead of leaving question marks.…

Command Control Power: Apple Tech Support & Business Talk

1
573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst 1:31:17

hace 42 weeks1:31:17

1:31:17

In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network , joins us for an in-depth conversation about the technological breakthroughs, societal implications, and future trends. From insights on continuity cameras and MagSafe to discussions about the future of AI in content creation, this episode covers a wide array of topics sure to engage tech enthusiasts. Jerry got himself an NFR license of Camo Pro Since he has to take notes, Adam used Audio Hijack to transcribe the WWDC 2024 Keynote We discuss Apple's Marketing and Evolving Tech “Generative AI gives you a statistically probable answer” - Adam Engst Jerry chimes in about his email anxiety and how it has helped him communicate well with clients. Adam generally doesn’t use AI to write, but he does use Grammarly . Joe sees a future where each user’s AI will just talk to each other. At what point will you be able to have AI send something in your name without any adjustments? Will AI steal our jobs? “AI isn’t going to steal any job where you have to interact with people.” Trusting the source of your information… Ethical Considerations and Future Trends of AI Join TidBITS Content Network to receive top notch content tips and articles you can use in your content marketing. THANK YOU TO OUR PATREON SPONSORS!…

Command Control Power: Apple Tech Support & Business Talk

hace 47 weeks1:29:17

1:29:17

Command Control Power: Apple Tech Support & Business Talk

1
567: Shelley Watson of DBQ Technology - Evolving Careers and Combating Industry Biases 56:24

hace 48 weeks56:24

56:24

In this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of topics including Shelley's history of presenting and training and her transition from running Wheelwrights to starting a new business venture. The discussion moves into deeper waters as Shelley shares insights on ageism, gender bias in the tech industry, and the importance of building trust with clients. She emphasizes the value of experience, synthesizing information, and how being seasoned professionals can give them an edge. Shelley also touches on the significance of having a constructive influence beyond just technical assistance and the importance of diversity and amplification in the workplace. The conversation is peppered with personal anecdotes, professional advice, and Shelley’s outlook on the future of her career. We talk a bit about Shelley's journey and her training days. There is an art in being an extrovert and engaging with audiences Shelley talks about transitioning from Wheelwrights to DBQ Technology Navigating the Pandemic: Adapting to remote work and training She discusses the challenges and strategies of closing a business Vendor relationships and the intricacies of business closure can be a tough road We discuss building trust and demonstrating motives in business Jerry has questions about navigating age and experience in the consulting world This leads us down a path to gender bias in our field Shelley talks about the power of amplification People say things that are indicators as to who they are. Pay attention to those queues t may be uncomfortable to do so, but it is key to find ways to make someone aware of something they said You may not feel like your comment will matter, but you could be one of many that triggers change Progress, improvement, relief is important for people The Role of Technology Professionals in Social Change Concluding Thoughts on Ageism and Future Conversations Shelley was hoping to get into her favorite conversation like the Hold Harmless clause, which means we will have to have her back on again! Check out http://commandcontrolpower.com/dbqtech for Command Control Power merchandise…

Command Control Power: Apple Tech Support & Business Talk

hace 1 year1:07:20

1:07:20

Command Control Power: Apple Tech Support & Business Talk

hace 1 year59:25

59:25

Command Control Power: Apple Tech Support & Business Talk

1
Best Of CCP - 401: Interview With Ryan Grimes Of My IT Indy 54:42

hace 1 year54:42

54:42

Command Control Power: Apple Tech Support & Business Talk

1
556: Assume The Magic Pose 1:04:39

hace 1 year1:04:39

1:04:39

Command Control Power: Apple Tech Support & Business Talk

1
555: A Desperate Cry For Help 47:28

hace 1 year47:28

47:28

Topics: -Has Sam really not backed up in an extraordinary amount of time? -This sparks a discussion about backup policies in general. -We talk about the 3-2-1 backup strategy and how relevant it still is. -Joe shares a client story about how a calendar syncing app removed calendar history. -If you’re a consultant, finding a backup service with affiliate options can be beneficial financially. -We are constantly fighting the good fight about keeping macOS and hardware up to date. -Joe charges a fee for working with unsupported Mac computers. -There is a difference of what we will support, depending on residential vs business clients. -How reliable is Time Machine? -We share some details from our rates and plans survey. Join us on Patreon to hear more.…

Command Control Power: Apple Tech Support & Business Talk

hace 1 year56:37

56:37

Command Control Power: Apple Tech Support & Business Talk

1
549: Embrace The Action Button 52:34

hace 1 year52:34

52:34

Topics: -Jerry was recently studying for the Apple Device Support Exam when he discovered Handoff was not working properly. -Handoff and Universal Clipboard are features of Apple’s Continuity . -Eventually, signing out of iCloud on both devices and signing back in corrected the issue. As an aside, he had to turn off ScreenTime in order to sign out of iCloud. -An alternative solution, via this YouTube video resolved Universal Clipboard for most by running this command: defaults write ~/Library/Preferences/com.apple.coreservices.useractivityd.plist ClipboardSharingEnabled 1 -Joe is very happy with the new iPhone and the Max size. -He talks about the new Action button. His three favorite actions are easier ways to activate the flashlight. the camera, or begin a voice recording. -Jerry goes for the larger screen just to avoid enlarging the default font size. -Do you use the Always-On display? -As people “surrender to the cloud”, there is less of a need for local storage solutions. -Promise and OWC are two common options that we see out in the field. -A new topic arises - how much do we want to rely on cloud storage? -A marketer leaves Joe a poem after multiple attempts to reach him. -Jerry & Chat GPT create a reply. -After the closing bell, Joe gives us the results of the YouTube advice he followed from Jerry. Alternative solutions for fixing Handoff: Disable Handoff in System Preferences Open Terminal and run: rm ~/Library/Preferences/com.apple.coreservices.useractivityd.plist Keychain Access → delete "handoff-own-encryption-key" Restart in Safe Mode (hold Cmd+R to do that) System Prefs → Enable Handoff Reboot…

Command Control Power: Apple Tech Support & Business Talk

1
548: Interview With Chad Swarthout and Ryan Ball of Alectrona - Patch Management 57:58

hace 1 year57:58

57:58

Thank you to our VIP sponsors! Topics: -We are pleased to welcome back Chad Swarthout, founder & CEO of Alectrona. We also have the pleasure of welcoming Ryan Ball, Director of Engineering at Alectrona. -Chad was on the show back in 2019 -We discuss the road Alectrona has taken since back in 2019. -Chad had the insight to go fully remote and close his office prior to the pandemic of 2020. -A majority of their clients have offsite employees as well. -All of the clients Alectrona has taken on since the pandemic have been all over the country. -Jerry wants to know more about how they acquire clients outside of their local area. -They tend to try and meet with customers on a regular basis to keep in contact and be aware of what needs changes. -Chad talks about how they found a need for patch management in many of their Jamf engagements. -From there, Alectrona Patch was born -Ryan gets into the details of how Alectrona Patch works, mainly by the use of a configuration profile. -Multiple times a day, they system polls for product updates to have them ready for update deployment. -They account for a variety of installer formats like DMGs, PKGs, and zip files. -Alectrona Patch is meant to by deployed via MDM. -Learn more at https:// www.alectrona.com /patch -Alectrona Patch is on a monthly consumption model. $2.50/Mac per month up to 199 Mac computers. For larger needs, reach out to their team for pricing. -Monthly pricing is based on how many unique devices are reaching out to their content server. -Ryan & Chad talks about the back end details of how the tool works. -Joe wants to know if Dolly Drive is supported. -Another tool that Alectrona offers is called Migrator -Migration Assistant has caused issues in business environments so the Alectrona team wanted to create a replacement for offsite users to seamlessly migrate to a new computer. -This also sped up the return rate for previous computers. -Jerry wants to know about white labeling, which the Alectrona products can support. -You can reach out to the team about Alectrona Patch by visiting their MacAdmins Slack channel . THANK YOU TO OUR PATRON SPONSORS!…

Command Control Power: Apple Tech Support & Business Talk

1
BEST Of CCP - 239: Joe's Super Secret Password - PSIMacRules! 1:00:05

hace 1 year1:00:05

1:00:05

Command Control Power: Apple Tech Support & Business Talk

1
547: Free Will vs Determinism 12:10

hace 1 year12:10

12:10

Command Control Power: Apple Tech Support & Business Talk

1
546: No Thyme for Reindeer Games 54:06

hace 1 year54:06

54:06

-Command Control Power has created an anonymous rates and plans survey . You can also learn more at our MacAdmins Slack channel . This will be a great way to better understand where your current rates, plans, and software stack stand in comparison with your fellow consultants. The survey can be filled out anonymously by anyone, regardless of Patreon status. We will discuss the results of this survey on an upcoming Patreon show. However, if you decide to participate in the survey, you can provide a contact email to receive results as well. We look forward to hearing from you! Topics: -Sam received an unprompted positive email from a customer. -Jerry talks about a recent client loss. -Joe is growing tired of clients that don’t engage on a regular basis and then need immediate help. -Legacy clients that have personal contact information is still a danger zone. We need to learn to set boundaries. -AirTags are on sale for the holidays. -Joe recommends the KeySmart Smart Card as an AirTag alternative. -He has also been dealing with bad or faulty ThunderBolt cables. -We talk Instagram hacks and security processes of Meta -Jerry has a client with an internal IT department that was a little too eager about Apple security updates that were not relevant to them. -Dealing with the latest model specific macOS updates is a challenge with tools like Nudge.…

Command Control Power: Apple Tech Support & Business Talk

1
BEST Of CCP - 330: "A Cautionary Tale" With Richard Wingfield Of Envision Design 51:35

hace 1 year51:35

51:35

Command Control Power: Apple Tech Support & Business Talk

1
544: Interview With Adam Burg - Owner Of CALSO Technologies LLC 46:50

hace 1 year46:50

46:50

Topics: -This week we welcome Adam Burg, founder of CALSO Technologies and Command Control Power Patreon sponsor . -Adam shares the story of his consulting career. -CALSO is an acronym for the members of his family. -Partnering with key vendors made it simpler to manage his clients. -They manage clients as small as 2 up to 50 users. -MDM, email backup & archiving are key components to his MSP stack. -The MacAdmins Slack is a major source of help. Adam can be found as MacDadmin. -Adam hosts the Los Angeles Mac Admins Meetup . -Adam’s kids love the Command Control Power theme songs. -“There’s no substitute for being there”. -Joe Saponare -Adam talks about his team, including his wife, who is a co-owner, and a contractor/employee that he relies on heavily. -Taking a job can sometimes mean you need to rely on others that have the expertise to get the job done. -Adam talks about traveling with the family on work trips, and finding time to get away on hikes.…

Command Control Power: Apple Tech Support & Business Talk

1
Best Of CCP - 246: Let Go Of My Echo 45:06

hace 1 year45:06

45:06

Command Control Power: Apple Tech Support & Business Talk

1
542: Turn Off Driver Assist: A Mac-nificent Way to Personalize Your Driving Experience 45:29

hace 1 year45:29

45:29

Topics: -Jerry has a client with an Acrobat Pro issue that he’s seen before. -Clients that Google answers try to offer their own advice. -Some people expect things for free. -Even with car features, some tracking features bother users. -Jerry is thrilled to have Nudge working in Addigy for managing macOS software updates. -Jerry sees an odd message that says “Failed to personalize the software update”. -In general, software updates still seems to require third party options to work smoothly. -The difficulty when clients misconstrue something you told them… -Joe shares some thoughts on the latest Apple hardware and his client needs. -Both Jerry & Joe have the new iPhone 15 and they provide their feedback. -If you are selling your old iPhone, The Scripting OS X newsletter references some good advice from Apple about purchasing a used iPhone .…

Command Control Power: Apple Tech Support & Business Talk

1
Best Of CCP - 210: Managed Services - "A Look To The Future" withJason Harrison of Harrison Technology Consulting 1:09:24

hace 1 year1:09:24

1:09:24

Command Control Power: Apple Tech Support & Business Talk

1
540: Interview With Mike Bombich of CEO and Developer of Carbon Copy Cloner 57:22

hace 1 year57:22

57:22

Topics: -We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner. -He tells a story of losing data that inspired his creation of Carbon Copy Cloner. -Mike spent 8 years as a creative with Apple. -CCC was initially donation-ware. -He never wanted to put any barrier between you and your data. -macOS Big Sur started the downfall of bootable backups. -Mike talks about how that affected CCC and his customers. -We talk about Time Machine’s reliability and alternatives to built in solutions. -Mike is not a fan of backing up to disk images. -Jerry talks about the new Quick Updates feature of CCC. -Mike talks about his feelings on cloud storage. -Migration Assistant is another hot topic and we get into methods of restoration. -Mike has always had a concern about releasing software that can delete data. -We love the fish (it’s a tuna!) that guides us to privacy settings. -He shares a bug from the Mojave days that affects helper tools, that has now been corrected in Ventura. -Carbon Cooy Cloner’s update will not be subscription based. -Check out the latest release of Carbon Cooy Cloner and the list of new features.…

Command Control Power: Apple Tech Support & Business Talk

hace 2 years58:41

58:41

Command Control Power: Apple Tech Support & Business Talk

1
533: Interview With Lucas Acosta Founder & CEO of Foojee 53:24

hace 2 years53:24

53:24

Topics: -This week on Command Control Power, we welcome back special guest Lucas Acosta, founder & CEO of Foojee. -We recall the last time we had Lucas on, 5 years ago ! -Lucas’ role has changed significantly over the years and he has moved away from the engineering role. -Foojee recently surpassed 1 million dollars in sales and recurring revenue. -The centralize their sales and have engineers in various cities. -Using the Entrepreneurial Operating System (EOS) method, they created an org chart and he discovered he was in too many roles. -We discuss the book Rocket Fuel , which describes how to implement EOS in your organization. -The founder, likely with the most experience, is naturally the best person for sales. -Jerry talks about being an army of one and asks Lucas about advice in growing a business. -Lucas talks about things he would have done differently, including going multi-city. -Jerry’s words of wisdom: “Tread Lightly” -Lean on your strengths that make you unique as a founder and hire out positions that you can’t do as well. -To be continued……

Command Control Power: Apple Tech Support & Business Talk

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Best Of CCP - 202: Live With Justin Esgar of ACES Conference & KGinger Consulting 41:23

hace 2 years41:23

41:23

Command Control Power: Apple Tech Support & Business Talk

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531: Interview With Mr. Macintosh of MrMacintosh.com 1:05:32

hace 2 years1:05:32

1:05:32

Topics: -This week we welcome the one and only Mr. Macintosh (aka Ryan). -Ryan has been around Apple products since 2010 -His first Mac was a blue & white G3 tower. -During a rough hiring time, he found an all Mac based company that hired him. -His company was then taken over by a Fortune 500 company, which provided him with great opportunities. -We talk about finding helpful forums with detailed solutions to a problem you are researching. Krypted - Charles Edge DerFlounder - Rich Trouton -ChatGPT and similar services are still in their infancy and are inaccurate at times. -Mr. Macintosh started his site to try to give back to the community but discusses the challenges of running a blog site. -He talks about a few specific articles that he recalls. -Spelling and grammar has always been a difficulty but he took it as a way to get better. -“When you have a passion, it makes it easier to spend that extra time on it.” -There is a level of responsibility and stress when posting things like commands that can be destructive. -We get into supported operating systems and hardware. -“Right to repair” is a hot topic that Joe has some thoughts on. -You can find Ryan on the MacAdmins Slack and on Twitter (or X) as ClassicII.…

Command Control Power: Apple Tech Support & Business Talk

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Best Of CCP - 168: Interview With Guillaume Gète - Consultant & DiskMaker X Developer 1:19:29

hace 2 years1:19:29

1:19:29

Command Control Power: Apple Tech Support & Business Talk

1
Best Of CCP - 035: Interview with Mike Kingsley, Kingsley MacConsulting 1:22:13

hace 2 years1:22:13

1:22:13

Command Control Power: Apple Tech Support & Business Talk

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528: Interview With Shawn Lemon Founder at The Digital Organizer 46:57

hace 2 years46:57

46:57

Topics: -This week we welcome Shawn Lemon, founder & CEO of The Digital Organizer . -Shawn was a Creative at the Apple Store for several years. -A dinner guest challenges Shawn to start his new career. -After a great start, he found himself in break/fix land for a while. -Shawn talks about the days of hard drive upgrades and rolling that into digital organization. -He stopped break/fix cold one day. -Migrating to Google Workspace and organizing data is the main focus of his current business model. -He talks about creating partnerships with other businesses. -Shawn has one full time employee and leverages contractors. -After giving up MSP work, he’s working on creating a recurring model for digital organization projects. -Joe talks about keeping someone at hourly until mutually vetting each other. -Certain people are disorganized for a reason, and that can lead to a level of pushback. -Mindfulness training is another aspect of the job. -Shawn created a digital organization guide for Command Control Power listeners, available here .…

Command Control Power: Apple Tech Support & Business Talk

1
Best Of CCP - 151: "Man, this MSP thing, could really be working for me!" 43:10

hace 2 years43:10

43:10

Command Control Power: Apple Tech Support & Business Talk

1
526: Stay In Your Lane 45:56

hace 2 years45:56

45:56

Thank you to our VIP sponsors! Topics: -Jerry talks about a break/fix client that stores Time Machine backups on a Synology. -A discussion ensues about how to charge a client that needs you out of the blue and what your expertise is worth. -We get into changes in the Dropbox API and its behavior. https://help.dropbox.com/installs/macos-support-for-expected-changes -An odd issue really confounds Sam with a SonicWall firewall and Ubiquiti PoE switches. -Joe runs into a snag with devices adoption in the UniFi portal. -Joe has some thoughts on remotely rebooting modems and managing using a WattBox -Some feedback on using the UniFi LTE as a backup ISP connection. THANK YOU TO OUR PATREON SPONSORS!…

Command Control Power: Apple Tech Support & Business Talk

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260: Live From ACES - "Joe Has Left The Building" 36:42

hace 2 years36:42

36:42

Command Control Power: Apple Tech Support & Business Talk

1
Best Of CCP - 020: Client Anecdotes & Rates 1:05:48

hace 2 years1:05:48

1:05:48

Command Control Power: Apple Tech Support & Business Talk

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523: Chrome Shaming 49:44

hace 2 years49:44

49:44

Topics: -Jerry is annoyed with voice dictation, considering where we are with AI. -Sam wonders why Siri can’t send a message to a group without unlocking his iPhone. -Is privacy the cause of Siri seeming to go backwards in functionality? -Sam discovers an issue with the private MAC address feature of iPadOS and connecting to a captive portal network. https://support.apple.com/en-us/HT211227 -Some confusion ensues when discussing the privacy network features. -Joe wants to mention a few apps from the Apple Design Awards. -Jerry and Joe go back and forth about wearing an Apple Watch to bed. -Sam loves the Arc Browser but Jerry shoots down one of the big perks that Sam loves. -One of Joe’s clients lost important 365 calendar data. He was able to find the ics files on the computer and used ICS Merger to restore the missing data.…

Command Control Power: Apple Tech Support & Business Talk

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Best Of CCP 257: Interview With Lucas Acosta, CEO of Foojee Consultants in Atlanta, Georgia 38:22

hace 2 years38:22

38:22

Command Control Power: Apple Tech Support & Business Talk

hace 2 years48:30