S11|E13 Master Network Analytics, Assurance and Security with Intelligent Capture

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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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Packet captures are an invaluable tool for network teams, yet the traditional process of capturing can be manual and cumbersome, turning what should be an asset into a chore. With the new Intelligent capture integrated into the Meraki dashboard, we've reimagined embedded packet captures to be even easier to take and analyze, streamlining network and security operations with enhanced monitoring. Join our Cisco Champions and experts as we delve into the strategic outcomes and practical use cases of intelligent capture. Learn to unlock its full potential and seamlessly incorporate network analytics into your workflow for impactful results. Resources: https://community.meraki.com/t5/Feature-Announcements/NEW-MS17-Beta-Security-Visibility-and-Automation/ba-p/242114 Cisco guest: Brennan Martin, Technical Marketing Leader, Cisco Meraki Guest speaker: Zach Chadwick, Innovation Strategist, QA Cafe Cisco Champion hosts: Rickey Keith (https://www.linkedin.com/in/rickey-keith-4567bb8/), Consulting Systems Engineer, WWT Pierre Besombes (https://www.linkedin.com/in/pierrebesombes/), Senior Network Engineer, Technical Leader, Rakuten Alexander Deca (https://www.linkedin.com/in/alexanderdeca/), Principal Network Engineer, NTT Moderator Danielle Carter, Customer Voices and Cisco Champion Program, Cisco

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