Paul Cowan - Author of "Connecting with Clients"

Business Bookshelf

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3+ y ago 36:42

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Episode 142 of the Business Bookshelf - Paul Cowan - Author of "Connecting with Clients"

Paul is a relationship specialist who had a successful career in leading international advertising agencies, then opened his own agency. As a psychotherapist he worked with individuals and couples and consulted with teams and organizations. Specializing in client relationships, he works internationally to facilitate change between agencies and their clients. He cofounded the Client Relationship Consultancy and the Customer Relationship Consultancy.

He is the author of the book “Connecting with Clients: For stronger, more rewarding and longer-lasting client relationships”. There are two kinds of problems: task-oriented and underlying. Before a company fixes an issue with a deliverable or a task, it needs to trace the issue to its root — the relationship with the client. The book can be purchased here - https://amzn.to/2SJDW1M.

Paul's companies are Client Relationship Consultancy - www.clientrelationship.com, the Customer Relationship Consultancy - www.clientrelationship.com - and his personal website is www.paulcowan.com.

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