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Gentle Solutions for Tough Times

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Contenido proporcionado por BrandFace. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente BrandFace o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In many areas of life, including business, we will no doubt face a crisis. And how we handle that crisis depends upon our knowledge, training, and experience. That’s why we’ve invited John Riley, Founder and President of Gentle Response, to the show. John is a Desert Storm Veteran and retired patrol officer who is also a Certified Crisis Intervention Specialist through the National Anger Management Association. The name of his company comes from Proverbs 15:1 in the Message Bible, "A Gentle Response Defuses Anger." Listen in and learn more about his journey and how he applies his gentle, proven methods for conflict de-escalation in tough times.

Episode Highlights:

02:55 John's Journey to Gentle Response

05:22 The Importance of De-escalation

07:19 Impact of COVID on Conflict

08:45 Handling Belligerent Individuals

14:19 The Role of Teamwork in De-escalation

15:52 Police Perspective on De-escalation

20:30 De-escalation Techniques for Civilians

24:52 Who Can Benefit from Gentle Response

27:28 How to Connect with John Riley

Show Links:

Gentle Response Website
Gentle Response YouTube
Email: john@gentle-response.com

  continue reading

272 episodios

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Gentle Solutions for Tough Times

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Manage episode 462523988 series 2660863
Contenido proporcionado por BrandFace. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente BrandFace o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

In many areas of life, including business, we will no doubt face a crisis. And how we handle that crisis depends upon our knowledge, training, and experience. That’s why we’ve invited John Riley, Founder and President of Gentle Response, to the show. John is a Desert Storm Veteran and retired patrol officer who is also a Certified Crisis Intervention Specialist through the National Anger Management Association. The name of his company comes from Proverbs 15:1 in the Message Bible, "A Gentle Response Defuses Anger." Listen in and learn more about his journey and how he applies his gentle, proven methods for conflict de-escalation in tough times.

Episode Highlights:

02:55 John's Journey to Gentle Response

05:22 The Importance of De-escalation

07:19 Impact of COVID on Conflict

08:45 Handling Belligerent Individuals

14:19 The Role of Teamwork in De-escalation

15:52 Police Perspective on De-escalation

20:30 De-escalation Techniques for Civilians

24:52 Who Can Benefit from Gentle Response

27:28 How to Connect with John Riley

Show Links:

Gentle Response Website
Gentle Response YouTube
Email: john@gentle-response.com

  continue reading

272 episodios

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