The Double Diamond (feat. Liza Laya)

BA Brew - A Business Analysis Podcast

The Double Diamond approach is a popular (and fun) design thinking technique designed to help you generate ideas; problem solve; challenge and even reverse assumptions. Our latest BA Brew with Jonathan Hunsley, Lisa Hudson and special guest Liza Laya introduces the framework – discussing its uses, benefits and some real-world applications.

Liza Laya is Head of Technology and Digital Reform at a state government agency in Melbourne, Australia. She has almost 25 years of local and international experience and currently oversees teams responsible for delivering technology and data reforms. 

FURTHER RESOURCES 

This podcast includes mention of the Service Design Consultancy Framework, covered in this article by Jonathan Hunsley: Winging It Doesn’t Work: We Need Professional Service Design | Assist Knowledge Development (assistkd.com) [PLEASE MAKE THIS AN INTERNAL LINK]

Find more useful videos on Service Design in AssistKD’s Service Design playlist. Service Design Playlist Introduction (youtube.com)

Visit AssistKD’s Learning Zone for more Service Design learning resources. You can search by topic in our articles and BA Manager Forum sections. Learning Zone | Information and Articles | Assist Knowledge Development (assistkd.com)

#businesschange #doublediamondframework #servicedesign #service designer #doublediamond #designthinking #cx #customerexperience