AA198 - Better Communication: Mastering Crucial Conversations

Arguing Agile

In this episode, we dive into "Crucial Conversations" by Patterson, Grenny, McMillan, and Switzler, exploring essential techniques for handling high-stakes discussions in both professional and personal settings.
Whether you're a team leader, product manager, or looking to improve your interpersonal skills, this episode offers practical strategies to transform challenging conversations into opportunities for growth and collaboration.
Listen as we discuss:

• Creating safety in dialogue
• Managing emotions and stories
• The STATE method for persuasive speaking
• Decision-making processes in teams

References:

1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
2. Thinking, Fast and Slow by Daniel Kahneman
3. Empathy: A Handbook for Revolution by Roman Krznaric
4. The Lean Startup by Eric Ries
5. INSPIRED: How to Create Tech Products Customers Love by Marty Cagan

#CrucialConversations #CommunicationSkills #LeadershipDevelopment
crucial conversations, communication skills, leadership, team management, conflict resolution, emotional intelligence, decision making, agile, product management, workplace communication
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Capíttulos

1. Podcast Intro (00:00:00)

2. Topic Intro: Crucial Conversations (00:00:11)

3. The Importance of Communication Skills (00:00:32)

4. Why? Observing Communication Pitfalls (00:01:03)

5. Chapter 1: Defining Crucial Conversations (00:03:41)

6. Examples of Crucial Conversations (00:05:22)

7. Concepts of Psychological Safety (00:06:35)

8. Policies and Processes Over People (00:07:36)

9. Chapter 2: Essential Definitions (00:08:37)

10. Chapter 3: Start with Heart (00:17:18)

11. Heart (aka. Empathy) (00:19:13)

12. Three Bad Behaviors (00:21:49)

13. Breaking the Cycle (00:27:05)

14. Chapter 4: Learn to Look (00:34:05)

15. Physical, Emotional, and Behavioral Signs (00:35:52)

16. Facilitating Crucial Conversations (00:38:00)

17. Understanding Defensive Behavior (00:38:56)

18. Silence and Violence in Conversations (00:41:01)

19. Addressing Silence: Masking, Avoiding, Withdrawing (00:41:28)

20. Addressing Violence: Controlling, Labeling, Attacking (00:45:17)

21. Being Self Aware (00:46:33)

22. Chapter 5: Mutual Purpose and Respect (00:48:06)

23. Mutual Respect (00:53:03)

24. Apologize, Contrast, and Create a Mutual Purpose (00:55:08)

25. Contrasting Statements (00:58:43)

26. Create Mutual Purpose (01:00:31)

27. Chapter 6: Mastering Your Stories (01:02:00)

28. How Feelings Drive Actions (01:05:27)

29. Facts and Emotional Literacy (01:11:00)

30. Understanding Clever Stories (01:13:23)

31. Sellouts and Their Impact (01:13:43)

32. Recognizing and Changing Clever Stories (01:14:51)

33. Chapter 7: Speaking Persuasively (01:15:41)

34. The STATE Acronym - Start with Facts (01:17:13)

35. STATE - Tell Your Story (01:19:03)

36. STATE - Ask and Talk Tentatively (01:19:59)

37. STATE - Encourage Testing (01:21:24)

38. How Do We Change? (01:23:59)

39. Chapter 8: Exploring Others' Paths (01:25:07)

40. AMPP Techniques (01:28:27)

41. The Last P - Priming (01:30:38)

42. The ABCs (01:31:57)

43. Chapter 9: Moving to Action (01:33:17)

44. Decision-Making Methods (01:34:25)

45. Chapter 10: Tough Cases and Solutions (01:38:45)

46. Chapter 11: Coaching for Crucial Conversations (01:44:15)

47. Summarizing the Importance (01:46:16)

48. Wrap-Up (01:46:56)