UX Week 2008 | We’ll Always Have Paris: What Makes A Memorable Service Experience? Adaptive Path podcast

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UX Week 2008 | We’ll Always Have Paris: What Makes a Memorable Service Experience?

16y ago 27:23

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Contenido proporcionado por Adaptive Path. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Adaptive Path o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

Jennifer Bove from Huge and Ben Fullerton from IDEO sat down with me shortly after their presentation to discuss ideas from “We’ll Always Have Paris – What Makes a Memorable Service Experience.”
We explore the six key elements about what it takes to design services that keep people coming back for more.
We probe into the dynamics of service design from real-world examples of business that provide unique experiences. One shoe company will actually order a pizza for their clients as well as order products from competitor sites to keep their customers satisfied.
Jennifer and Ben outline why people get excited about intangible services in the same way they lust after the latest shiny toy that just came out on the market.

… continue reading

83 episodios

#Tech #Uxweek #Adaptivepath #Adaptations #Path #User #Experience #Design #Adaptive Path #Arts #Graphic Design

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UX Week 2008 | We’ll Always Have Paris: What Makes a Memorable Service Experience?

Adaptive Path Podcast

published 16y ago

Compartir

M4A•Episodio en casa

Contenido proporcionado por Adaptive Path. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Adaptive Path o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.

Jennifer Bove from Huge and Ben Fullerton from IDEO sat down with me shortly after their presentation to discuss ideas from “We’ll Always Have Paris – What Makes a Memorable Service Experience.”
We explore the six key elements about what it takes to design services that keep people coming back for more.
We probe into the dynamics of service design from real-world examples of business that provide unique experiences. One shoe company will actually order a pizza for their clients as well as order products from competitor sites to keep their customers satisfied.
Jennifer and Ben outline why people get excited about intangible services in the same way they lust after the latest shiny toy that just came out on the market.

… continue reading

83 episodios

#Tech #Uxweek #Adaptivepath #Adaptations #Path #User #Experience #Design #Adaptive Path #Arts #Graphic Design

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