Los mejores podcasts de Cx Transformation (2024)

1
EVOLVING EXCELLENCE: LEADERSHIP & TECHNOLOGY 32:13

44m ago32:13

32:13

Discover the transformative power of customer experience with Heverton Anunciação, a leading expert in the field. Learn actionable strategies to bridge technology and customer service, essential for thriving in today's digital environment. About the Guest: Heverton Anunciação was voted among the world's top 10 influencers in CRM, Data Governance, a…

1
The Experience of Michael Brandt at the CX World Games 2024 9:06

4d ago9:06

9:06

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

1
DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC TRANSFORMATION AND LEADERSHIP 24:08

7d ago24:08

24:08

Join us as we dive into an insightful conversation with Jay Baer, a renowned customer experience and business growth expert. Discover Jay's unique approach to creating value, his latest book on the power of speed in business, and his intriguing side passion that connects deeply with his professional philosophy. About the Guest Jay Baer is a busines…

1
The Experience of Jessica Noble at the CX World Games 2024 8:16

11d ago8:16

8:16

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

1
TRANSFORMING THE DIAMOND IN THE ROUGH 21:13

14d ago21:13

21:13

In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni has an insightful fireside chat with customer experience expert Steven Van Belleghem. They delve into the concepts from Steven's latest book, "A Diamond in the Rough," exploring practical strategies for transforming potential into excellence in customer experience. FROM THE CX SUMM…

1
The Experience of Rolph Scott at the CX World Games 2024 6:17

18d ago6:17

6:17

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people's experiences helping charities get better. Customer Experience professionals worldwide come together to share the…

1
NAVIGATING THE OMNICHANNEL CUSTOMER EXPERIENCE OBSERVATORY 26:51

21d ago26:51

26:51

Discover the future of omni-channel customer experience with insights from Sara Zagaria, Director at Politecnico di Milano. Learn how to transform your business's customer interactions into seamless, integrated experiences. About the Guest: Sara Zagaria - Director of the Omnichannel Customer Experience Observatory and of the B2b Customer Experience…

1
UPLIFT YOUR BUSINESS: LEVERAGING INSIGHTS AND PROCESS ENGINEERING 30:05

28d ago30:05

30:05

Discover the critical importance of taking action on customer feedback and process engineering. Learn how integrating Agile methodologies with customer experience can uplift your business. Nicholas Zeisler shares invaluable insights on making customer experience data actionable and improving internal processes for superior customer satisfaction. Ni…

1
THE BEST OF THE BEST: THE ART OF EXCELLENCE with Joseph Michelli 23:37

1M ago23:37

23:37

Dive into the world of exceptional customer experience with Joseph Michelli, an international authority on service excellence, in this enlightening episode of the CX Goalkeeper Podcast. Discover how global brands transform their customer interactions to create memorable and impactful experiences. About Joseph: Joseph A. Michelli, Ph.D., C.S.P., is …

1
FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP, AND DIVERSITY with Martha Boeckenfeld 27:24

1M ago27:24

27:24

Dive into a visionary conversation on "Future Forward: Martha Boeckenfeld on the Intersection of AI, Leadership, and Diversity" where our esteemed guest, Martha Boeckenfeld, sheds light on the transformative power of AI and its impact on leadership and diversity in the workplace. This episode is a treasure trove of insights for professionals eager …

1
DO B2B BETTER: Drive Growth Through Game-Changing Customer Experience with Jim Tincher 34:57

2M ago34:57

34:57

Today's episode features a deep dive with Jim Tincher, an expert in enhancing B2B customer experiences. Prepare to be captivated by a discussion that's not just insightful but also instrumental for anyone keen on driving meaningful business growth through customer experience. Jim Tincher: Jim sees the world in a special way: through the eyes of cus…

1
RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin 30:09

2M ago30:09

30:09

In this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With." More about David Avrin: One of the mos…

1
Transforming Childcare - Design Insights from Barbara Van Duin 26:35

2M ago26:35

26:35

Gregorio Uglioni, is joined by Barbara Van Duin, a seasoned service designer from Houten, the Netherlands. Barbara brings her expertise in transforming childcare experiences through innovative service design and customer journey mapping. Barbara's LinkedIn Profile: https://www.linkedin.com/in/barbaravanduin/ Why You Can't Miss This Episode: Insight…

1
Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey 20:22

2M ago20:22

20:22

In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives. Why You Ca…

1
Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution with Antonio Grasso 33:08

3M ago33:08

33:08

Dive into the transformative world of digital technology with Antonio Grasso, a leading expert in digital transformation and the author of "Post Digital Society." In this compelling episode of the CX Goalkeeper Podcast, our host, Gregorio Uglioni, explores the evolving landscape of digital innovations that are shaping our future. Antonio Grasso: An…

1
How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership 28:34

3M ago28:34

28:34

A deep dive into the transformative world of Artificial Intelligence (AI) with the renowned expert, Dr. Joerg Storm. With over two decades of experience in AI and digital transformation, Dr. Storm brings unparalleled insights from the frontline of AI's integration into business and leadership. connect with Dr. Jörg Storm over Linkedin: https://www.…

1
From Humanity to Impact: How To Care for People and Work Together Successfully 25:55

3M ago25:55

25:55

Introduction In this groundbreaking episode of the CX Goalkeeper Podcast, we dive deep into the transformative world of customer experience (CX) with Qaalfa Dibeehi, a seasoned expert in mindset transformation and behavior modification. Join us as we explore the intersection of CX, leadership, and sustainable business practices, offering you an unp…

1
Why Everyone Should Listen: Suvi Lindfors on Future-Proofing Businesses 23:17

3M ago23:17

23:17

Welcome, Today, we have the privilege of hosting Suvi Lindfors, a luminary in the customer experience, particularly customers' feedback domain. With her profound insights into Voice of the Customer (VoC) technologies and employee empowerment, this episode is a goldmine for anyone keen on elevating their business. Lumoa's webpage: https://www.lumoa.…

1
Katrin J. Yuan's Blueprint for Tomorrow's Executives 32:34

3M ago32:34

32:34

Katrin Yuan and Greg, the host, dive deeper into the realms of AI, IoT, and digital transformation, offering a broader perspective for CX professionals, digital leaders, and technology enthusiasts. About Katrin: Katrin J. Yuan is an award-winning executive with a background in technology, strategy, and business transformation in international corpo…

1
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right 22:31

4M ago22:31

22:31

I am honored to feature Stacy Sherman, a renowned expert in customer experience and leadership. Stacy shares her invaluable insights into transforming customer interactions, humanizing business processes, and leading with integrity and compassion. This episode is a goldmine for professionals in CX, digital, customer service, and senior management, …

1
Putting Customers First: Gabriela Ciupitu's Secrets to Winning Hearts 20:00

4M ago20:00

20:00

Dive into the transformative world of customer experience with Gabriela Ciupitu on the CX Goalkeeper Podcast. This episode, brimming with actionable insights and strategies, offers a deep dive into CX innovation in Romania and the power of community in elevating CX practices. Whether you're a seasoned professional or new to the field, Gabriela's ex…

1
Simplification at the Core: Lou Carbone on Refining Business Strategies 28:28

4M ago28:28

28:28

Step into the future of customer experience with our latest CX Goalkeeper Podcast episode, where we delve into transformative strategies for enhancing customer engagement. This episode features a riveting conversation with a renowned expert in the field, sharing invaluable insights on leveraging technology, emotional intelligence, and innovative pr…

1
Beyond Automation: Human-Centric AI for Superior Customer Engagement with Manu Dwievedi 29:10

4M ago29:10

29:10

Unlock transformative insights in customer experience with our latest CX Goalkeeper Podcast episode featuring Manu Dwievedi. Dive deep into the strategies that are reshaping the AI landscape, offering listeners actionable advice and cutting-edge trends. This episode is a great episode to listen to for professionals aiming to elevate their CX game. …

1
The Art of Customer Experience Design with Beppe De Vincenti 33:58

5M ago33:58

33:58

Transform Your Approach to Customer Experience with insights from the forefront of design thinking and innovation in this must-listen episode of the CX Goalkeeper Podcast. Host Gregorio Uglioni welcomes Beppe De Vincenti, a visionary in customer experience and human-centered design, to share his expertise and insights that are transforming the CX l…

1
Strategy for Sustainable Growth with Monika Schulze 21:33

5M ago21:33

21:33

Unlock the secrets to sustainable growth and transformative leadership with Monika Schulze on the CX Goalkeeper Podcast. This episode dives into curiosity-driven innovation, strategic partnerships, and the art of leadership across cultures. Monika Schulze, a luminary in strategic marketing, shares her unparalleled insights on navigating the digital…

1
Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia 28:27

5M ago28:27

28:27

In this game-changing episode of the CX Goalkeeper Podcast, join us as we explore the dynamic intersection of AI and Customer Experience with industry expert, Ashish Santhalia. Discover how AI is not just enhancing but revolutionizing the way businesses interact with their customers. Ashish dives deep into the impact of AI-driven tools on agent per…

1
Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI 23:41

5M ago23:41

23:41

🚀 Welcome to a groundbreaking episode of the CX Goalkeeper Podcast! Today, we're joined by Alyona Medelyan, CEO of Thematic, who shares her expert insights on how AI is transforming customer experience. 🔍 In this episode, Alyona delves into: AI's Role in Customer Feedback Analysis: Discover how AI can sift through customer feedback to provide actio…

1
Charting the Future: Discussing AI, Culture, and Leadership in Customer Service with Jeremy Watkin 30:53

6M ago30:53

30:53

Join us on the CX Goalkeeper Podcast for a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of technology in customer service, and the importance of human connections in enhancing customer experience.…

1
The Experiences of a Customer Experience Legend with Alex Mead 19:54

6M ago19:54

19:54

Welcome to another riveting episode of the CX Goalkeeper Podcast, where we delve into the art and science of customer experience (CX). In this episode, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX. About This Episode:…

1
Reflecting on 2023 and Excelling in 2024 - A year of CX with the CXPA Switzerland 19:29

6M ago19:29

19:29

Welcome to the CX Goalkeeper Podcast's special episode: Reflections & Predictions with CXPA Switzerland's Experts! In This Episode: Expert Insights: The board of the CXPA Switzerland: Michael Grund, Barbara Van Duin, Yukka Hekanaho, Anne-Laure Vaudan, and Beppe De Vincenti share their unique perspectives. 2023 in Review: A look back at AI integrati…

1
Reflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All Stars 18:46

6M ago18:46

18:46

Dive into the world of Customer Experience Community with the CX Goalkeeper Podcast's Holiday Season special! Host Gregorio Uglioni brings together a panel of CX All-Stars to reflect on the impactful trends of 2023 and forecast the exciting developments awaiting us in 2024. Featured Guests: Rob Dwyer, Dennis Wakabayashi, Claire Boscq, Paul Banks, S…

1
Harnessing Artificial Intelligence: Balancing Technology and Humanity with Paul Banks 29:59

7M ago29:59

29:59

Welcome to a groundbreaking episode of the CX Goalkeeper Podcast, where we dive deep into the world of AI and its impact on customer experience and leadership. In this episode, our host Gregorio Uglioni is joined by Paul Banks, an expert in AI and the Founder and Managing Director of Javelin content management. Get ready to explore the fascinating …

1
Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman 32:12

7M ago32:12

32:12

Ee delve into the realm of customer experience with Rich Dorfman, a seasoned CX professional from Eastern Bank. Discover the strategies and principles that drive successful customer experience in the banking industry. Learn how Eastern Bank leverages customer feedback and employee engagement to enhance its service and build a sustainable, profitabl…

1
Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic 21:46

7M ago21:46

21:46

In this enlightening episode of the CX Goalkeeper Podcast, we have the privilege of hosting Zarina Pasalic, a visionary leader in the realm of digital customer experience. With over two decades in the IT and telecommunications industry, Zarina brings a wealth of knowledge and insights that are indispensable for anyone looking to make strides in cus…

1
Leading with Data and Harnessing AI with Jim Iyoob 33:27

7M ago33:27

33:27

Your host, Greg, engages in a fascinating conversation with Jim Iyoob, a visionary in customer experience and AI integration. Discover how artificial intelligence and data-driven strategies are revolutionizing the customer service industry and what this means for the future of businesses. About Our Guest: Jim Iyoob, the Chief Customer Officer at ET…

1
Distilling the essence of the CX World Games with Christopher Brooks 32:53

7M ago32:53

32:53

Welcome to another engaging episode of the CX Goalkeeper Podcast! Today, we’re thrilled to present "Distilling the Essence of CX: The CX World Games with Chris Brooks." Dive deep into the world of Customer Experience (CX) with our esteemed guest, Chris Brooks, a renowned CX consultant and the visionary behind the CX World Games. About Chris Brooks:…

1
Revolutionizing the Transformation Approach with Tim Sherwood 21:55

8M ago21:55

21:55

We sit down with Tim Sherwood from Avaya, a trailblazer in the field of customer experience (CX) and digital transformation. Join us as we explore the depths of leadership and the strategies that are reshaping the world of CX today. This conversation is filled with nuggets of wisdom that will challenge you to rethink your approach to business and l…

1
Pioneering CX Leadership: Karl Sharicz's Journey 34:53

8M ago34:53

34:53

In this inspiring episode of the CX Goalkeeper Podcast, we're excited to feature Karl Sharicz, a luminary in the field of customer experience (CX). Karl's vast expertise spans various facets of CX, including transformation, leadership, and strategy. Join us as we delve into his extraordinary career journey, unpacking lessons that redefine what it m…

1
Never Lose an Employee Again with Joey Coleman 35:16

8M ago35:16

35:16

Joey Coleman, author of "Never Lose an Employee Again," joins us to delve into the critical elements of employee retention and the role leadership plays in it. As Joey says, "There's always an opportunity to treat humans as humans," and he gives actionable advice on how to do that. Highlights The significance of the 'First 100 Days' in an employee'…

1
Harnessing Human-Centricity to Drive Brand Purpose with DeAnna Avis 26:21

8M ago26:21

26:21

Human-centricity and transformative leadership. We're thrilled to have DeAnna Avis, a luminary in the fields of brand strategy and leadership, join us for an insightful conversation you won't want to miss.🎧 What You'll Discover 🎧 The Essence of Human-Centric Brands: Why putting humans at the center of your brand is more than a trend—it's a business…

1
Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach 36:54

9M ago36:54

36:54

In this episode of the CX Goalkeeper Podcast, we navigate through the labyrinth of B2B sales strategies with an emphasis on human-centric approaches. We're honored to host Jim Rembach, a seasoned expert in the field, shedding light on the crossroads of customer experience, leadership transformation, and B2B sales.🌟 What You'll Learn Human-Centric A…

1
The Experiences of a CX Legend with Peter Pirner 31:43

9M ago31:43

31:43

In this episode of the CX Goalkeeper Podcast, we are honored to host a legend in the Customer Experience (CX) domain, Peter Pirner. With an illustrious career dedicated to refining CX strategies, Peter imparts a wealth of knowledge and actionable insights for our audience. 🌟 What You'll Learn Peter Pirner's Journey in CX: Dive deep into Peter’s ric…

1
Mastering Total Experiences: A Blueprint for Business Success with Ozkan Demir and Orcun Irfan of Pisano 50:03

9M ago50:03

50:03

In this episode of the CX Goalkeeper Podcast, we delve deep into the realms of Customer Experience (CX) and Employee Experience (EX). We're honored to host Ozkan Demir and Orcun Irfan, thought leaders from Pisano, a company revolutionizing CX and EX solutions. 🌟 What You'll Learn The Spark Matrix Report: Why it's a game-changer in the CX industry. …

1
Leading a Human-Centric Digital Transformation: Expert Insights from Roy Atkinson 31:06

9M ago31:06

31:06

Welcome to this enlightening episode of the CX Goalkeeper Podcast. Today, we're thrilled to have Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield LLC, join us. We delve deep into the intricacies of digital transformation, the role of culture, and the importance of leadership. This episode is a must-listen for anyone interested in Busi…

1
Recalibrating Leadership for the Infinite Game with Diane Magers 33:23

10M ago33:23

33:23

In this episode, we're joined by Diane Magers, a thought leader in the realms of Customer Experience and Leadership. We discuss the evolving landscape of leadership, the critical role of resilience, and the future of customer experience. Plus, don't miss Diane's "Golden Nugget" of wisdom that could be a game-changer for your organization. 📣 Key Quo…

1
Unpacking the real Impact of Corporate Social Responsibility and Leadership with Bob Azman 35:13

10M ago35:13

35:13

Deep dive into the intertwined worlds of Corporate Social Responsibility (CSR) and leadership with our esteemed guest, Bob Azman. Discover the transformative power of CSR in today's business landscape and the pivotal role leadership plays in driving these initiatives. 🔍 In This Episode, You'll Learn: The essence and importance of CSR in modern busi…

1
Generating Value: From Insights to Impact with Susanna Baque 30:56

10M ago30:56

30:56

In this enlightening episode, we're joined by Susanna Baque, a trailblazer in the Customer Experience (CX) domain. Dive deep with us as we explore the essence of transforming customer insights into actionable strategies, the future of CX, and the undeniable link between employee well-being and customer satisfaction. Key Takeaways: Susanna's unique …

1
Beyond Downloads: Jennie Lewis Explores the Depth of App Measurement for Enhanced Customer Experience 26:52

10M ago26:52

26:52

In this enlightening episode, we're joined by Jennie Lewis, a trailblazer in the realm of customer experience and mobile app dynamics. Dive deep with us as we explore the intricacies of mobile app measurement, leadership lessons, and the magic of team synergy. Key Takeaways: The meteoric rise of mobile apps in the business world. Strategies for mea…

1
Breaking Barriers with Clare Muscutt: The Rise of Women in CX 37:29

11M ago37:29

37:29

In this compelling episode of the CX Goalkeeper Podcast, we're joined by Clare Muscutt, the visionary founder and CEO of Women in CX (WiCX). Delve into the intricacies of modern Customer Experience (CX) as Clare shares her profound insights on the rapid evolution of the industry. From the transformative power of data analytics and machine learning …

1
Decoding Human-Centered Design: Your Pathway to Unprecedented Success with Stefan Leuthold 32:55

11M ago32:55

32:55

In the latest episode of the CX Goalkeeper Podcast, our host Gregorio Uglioni had an insightful discussion with Stefan Leuthold, a renowned expert in the field of human-centered design. Stefan, who hails from Stimmt, a Swiss consulting company specializing in customer experience, shared his wealth of knowledge and experience spanning over two decad…

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