Los mejores podcasts de Customer Journey (2025)

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[327] How to Set Goals for 2025 Using the SMARTER Method 14:30

20d ago14:30

14:30

Struggling to set and follow your 2025 goals? In this episode of the English Made Simple Show, Milena shares the easiest goal-setting exercise using the SMARTER method. Learn how to set goals you’ll actually achieve, get inspired by real examples, and grab your free Goal-setting guide! Visit the site to grab your free guide> https://www.englishmade…

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[326] Reflecting on 2024: Lessons Learned and Goals for 2025 13:56

2M ago13:56

13:56

Reflect on 2024 with me in this special episode of the English Made Simple Show! I share my highlights, including moving into a new home and attending a Yamandu Costa concert, while encouraging you to think about your own wins and lessons from the year. Let’s leave behind what held us back and step into 2025 with purpose and positivity. Tune in for…

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[325] How to Handle Customer Complaints 18:59

2M ago18:59

18:59

Learn how to handle customer complaints like a pro in this episode. Whether you work in customer service or just want to improve your communication skills, you’ll pick up practical tips and phrases to handle tough situations with confidence. Tune in for helpful advice on how to handle customer complaints. Enjoy!Download your free gift here to help …

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[324] Have You Experienced Bad Customer Service? 18:04

3M ago18:04

18:04

In this episode, I share a personal story of dealing with bad customer service during a major project. From poor communication to feeling like ‘just a transaction,’ I dive into the frustrations of being a customer when service falls short. Have you ever experienced bad customer service? Enjoy today's episode! Download your free gift here to help yo…

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[323] Learning US Accents: Clear Call Centre Conversations 18:28

4M ago18:28

18:28

In this episode, we dive into customer service and call center communication, focusing on how to navigate different accents, including Northern and Southern US accents. Plus, we share a fun audio clip from Gabe and Goyo’s '¡No Te Rindas! Intermediate English' podcast, where they role-play a call center scenario and teach us how to use the NATO Phon…

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[322] Human Teachers vs. AI: Which is Better for Learning English? 14:58

5M ago14:58

14:58

In this episode, we look at the pros and cons of AI teachers vs Human teachers... have a listen then tell me inside the Comments, which one do you prefer? Enjoy :) ---- Download your free gift here to help you with spelling: How to Spell Your Name in English with Confidence ⁠⁠⁠www.englishmadesimple.net/spellmyname⁠⁠⁠ Also, check out my YouTube Chan…

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[321] AI in Everyday Conversations: How to Practice English with Your Phone 14:19

5M ago14:19

14:19

In this episode, we explore how you can use AI virtual assistants like Google Assistant, Siri, and Alexa to practice English in your everyday conversations. Learn practical tips on how to ask questions, improve your listening skills, and even have fun while interacting with AI - all from the convenience of your phone. Enjoy :)---- Download your fre…

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[320] How AI-Powered Smartphones Can Boost Your English Skills 15:46

6M ago15:46

15:46

In this episode, we explore how the latest AI technology from Samsung can enhance your English learning experience. Plus, I’ll share a personal story on how AI is shaking things up in the way we work. Tune in and let’s embrace the future of language learning together! Enjoy :) Download your free gift here to help you with spelling: How to Spell You…

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[319] How to Start Conversations with the Olympic Games 16:03

6M ago16:03

16:03

In this episode, we explore how the Olympic Games can be the perfect icebreaker for starting conversations. Learn fun and engaging ways to chat about your favourite sports, share interesting facts, and connect with others. Enjoy! :) Download your free gift here to help you with spelling: How to Spell Your Name in English with Confidence ⁠www.englis…

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[318] Driving in Australia vs Europe 16:05

7M ago16:05

16:05

Hey amigos y amigas! Today, I'm sharing how different it is to drive in Australia compared to Europe, the US, or the rest of the world! Enjoy! :) Download your free gift here to help you with spelling: How to Spell Your Name in English with Confidence www.englishmadesimple.net/spellmyname Also, check out my YouTube Channel here: www.youtube.com/cha…

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[317] My Hilarious Car Rental Adventure 15:46

7M ago15:46

15:46

Hey amigos y amigas! Join me on a hilarious and educational journey as I share my experience of renting a car in New Zealand. Learn useful English phrases and expressions while enjoying my funny rent-a-car anecdotes. If you're travelling soon, this episode is for you. Enjoy! :)Download your free gift here to help you with spelling:How to Spell Your…

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[316] My Journey to Middle-earth: Exploring New Zealand's South Island 16:18

8M ago16:18

16:18

In this episode of The English Made Simple Show, we embark on a journey to the breathtaking landscapes of New Zealand's South Island. I'll introduce you to some Maori words, starting with Aotearoa, the Maori name for New Zealand. Join me as we explore the stunning scenery and learn why every corner of the South Island is perfect for a selfie. Enjoy…

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[315] Sorry, Can You Spell Your Name Again Please? 10:03

10M ago10:03

10:03

Hey amigos, in today's episode I try to convince you to learn how to spell your name confidently and clearly. Every time and in every possible situation. In today's episode you also learn a few phrasal verbs such as: dive into, come in handy and jot down. Enjoy today's episode!Download your free gift here:How to Spell Your Name in English with Conf…

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[314] How to Clearly Spell Your Name in English 17:34

11M ago17:34

17:34

In today's episode we are going to learn how to spell our name in English using the Phonetic Alphabet. Doing this the right way will make you sound like a confident English speaker. Enjoy today's show!Download your free gift here: How to Spell Your Name in English with Confidencehttps://www.englishmadesimple.net/spellmynameAlso, check out my YouTub…

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[313] Train-Themed Idioms: A Train of Thought | Off The Rails and More 13:04

12M ago13:04

13:04

In this episode, we're delving into more train-related idioms that native English speakers love to use. Whether you're at work, chilling with friends, or just hanging out, these expressions add some fun flair to your conversations. Join me as we break down phrases like "a train of thought" and "off the rails," and practice saying them together! Enj…

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[312] New Idioms: Derail a Project | Full Steam Ahead | Get on Board 14:54

1y ago14:54

14:54

Hey amigos, let's learn some train related idioms (expressions). Listen till the end as you'll get to practice these expressions with the 'Repeat After Me segment.' Enjoy today's episode!Also, check out my YouTube Channel here:www.youtube.com/channel/UCd-97FNYxvF7yvbllwBaEiwEnjoy :)*** Learn English with AI: englishmadesimple.net/AI***LINK TO THE S…

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[311] Train Travel: My Australian New Year Adventure 15:34

1y ago15:34

15:34

Today's episode is about my recent train experience travelling around Australia on Christmas Eve and New Year's Day. Happy New Year to you all and enjoy today's episode. :)Also, check out my YouTube Channel here:www.youtube.com/channel/UCd-97FNYxvF7yvbllwBaEiwEnjoy :)*** Learn English with AI: englishmadesimple.net/AI***LINK TO THE SURVEY: englishm…

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[310] Wrapping Up 2023 + A Journey into the Future 9:36

1y ago9:36

9:36

Imagine traveling into the future with grammar-savvy cyborgs making English lessons a breeze! Well, maybe not, but it's food for thought. Remember, when 2024 arrives, let's hit the ground running with energy and enthusiasm. And if you find yourself stuck, just shake it off and have a good laugh.Thank you, amigos, for your incredible support. Your b…

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[309] English Airport Phrases Every Traveller Should Know 13:33

1y ago13:33

13:33

Exploring the airport continues today! In this episode, discover additional phrases to enhance your airport vocabulary. Enjoy the learning journey! :)Also, check out my YouTube Channel here:www.youtube.com/channel/UCd-97FNYxvF7yvbllwBaEiwEnjoy :)*** Learn English with AI: englishmadesimple.net/AI***LINK TO THE SURVEY: englishmadesimple.net/survey**…

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[308] Navigating the Airport: Essential English Phrases for Travellers 14:35

1+ y ago14:35

14:35

Have you ever gotten lost in the airport? Well, you're in luck! In today's episode you will learn new phrases to help you navigate the airport with confidence. Enjoy :)Also, check out my YouTube Channel here:www.youtube.com/channel/UCd-97FNYxvF7yvbllwBaEiwEnjoy :)*** Learn English with AI: englishmadesimple.net/AI***LINK TO THE SURVEY: englishmades…

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[307] Create Win-Win Scenarios, Take Care of Business, and Keep Everyone in the Loop 11:04

1+ y ago11:04

11:04

Hey, it's time to practice your pronunciation. Tune in to today's episode to practice some commonly used phrases in the workplace. Also, check out my YouTube Channel here:www.youtube.com/channel/UCd-97FNYxvF7yvbllwBaEiwEnjoy :)*** Learn English with AI: englishmadesimple.net/AI***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the E…

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[306] Short and Sweet Phrases + Repeat After Me + YouTube 9:15

1+ y ago9:15

9:15

Hey, it's time to practice your pronunciation. Tune in to today's episode to practice some commonly used phrases in the workplace. Also, check out my YouTube Channel here:https://www.youtube.com/channel/UCd-97FNYxvF7yvbllwBaEiwEnjoy :)*** Learn English with AI: englishmadesimple.net/AI***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you lo…

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[305] Learning English with Artificial Intelligence - AI 14:12

1+ y ago14:12

14:12

In today's episode I introduce you to AI - Artificial Intelligence. I cover the pros and cons of using AI to learn English and also list three AI tools you could start using today. Enjoy :)*** Learn English with AI: englishmadesimple.net/AI***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a cof…

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[304] Workplace: Learn These Key Expressions for Clear Communication 16:50

1+ y ago16:50

16:50

Today I clarify a couple of expressions we covered in the previous episode. For example, 'let's get the ball rolling' and what the heck does ROI mean? Don't miss today's episode. Enjoy :)***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your support, I'll be able to keep making n…

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[303] Top 5 Challenges for Non-English Speakers in the Workplace 15:17

2y ago15:17

15:17

Hey amigos, today I'd like to highlight some important things about common challenges you may experience as a non-English speaking professional. I share some personal examples in today's episode. Enjoy, it's a long one :)***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your supp…

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[302] Business Vocab: Paid Off, Hands On, Time Conscious 11:29

2y ago11:29

11:29

As promised today you'll learn the three phrases that you can use at your place of work. It will help you if you have a job working in an office. The three phrases are: Hands-on, Paid off and Conscious of your time. Enjoy today's episode! :)Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/su…

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[301] The Year of the Rabbit + R and R + Zombie Apocalypse 13:50

2y ago13:50

13:50

Welcome to the first episode of 2023. In today's episode I explain my absence in January. I had to take a little R and R. I have also survived a Zombie Apocalypse a few weeks ago. Oh and I talk about the Year of the Rabbit and what it all means. Enjoy today's episode! :)Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SU…

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[300] Business Vocab: Lead Generation, Cold Outreach and Customer Service 15:05

2y ago15:05

15:05

In today's episode we learn about the following phrases: Lead generation, cold outreach and customer service. They all have to do with 'sales'. Enjoy today's episode!Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With yo…

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[299] Business Vocab: Procurement, Brainstorming and Raising Funds 9:32

2+ y ago9:32

9:32

In today's episode we dive deeper into some new phrases and words you've heard in the previous episode. It will help you expand your business vocabulary. Enjoy today's show!Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? …

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[298] Business English: How to Start a Business - Interview with Jovana Vujnic 29:03

2+ y ago29:03

29:03

Today, I chat with my twin sister Jovana Vujnic about how she started her business called Bumper Leads. Hope you're able to follow it. Enjoy today's show!Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your support, …

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E060 - Hacia la omnicanalidad, con Arantxa de la Peña 59:03

2+ y ago59:03

59:03

Una de las palabras más escuchadas y pronunciadas en entornos profesionales y en salas de reuniones en los últimos años es transformación. La (transformación) digital ya se dio, y quien no se subió a ese tren cuando se acercaba a toda velocidad, con las luces puestas y con los raíles chirriando, lo perdió y se quedó en la estación sentado. El apell…

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[297] My Two Passions + Workplace English 10:22

2+ y ago10:22

10:22

Hola amigos, today's episode is about me talking about my two passions. I also introduce you to my next episode that's going to take place together with my twin sister Jovana. Jovana is the founder at Bumper Leads and I'm going to bring her to the show to tell us about the typical business phrases she uses in her workplace. Enjoy! :)Don't forget to…

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E059 - Innovación social digital, con Liliana Arroyo 49:36

2+ y ago49:36

49:36

Cuando hablamos de innovación social, hablamos de retos y de procesos para resolver estos retos, pero no son retos cualquiera, son retos colectivos que afectan a una comunidad, a una parte de la sociedad. Al añadir “digital” estamos ya marcando un camino para resolverlos, ¿pero las herramientas digitales son siempre la respuesta, o a veces caemos e…

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E058 - Smart Cities, con Pilar Conesa 56:09

2+ y ago56:09

56:09

Smart City, o ciudad inteligente, es un concepto que, grosso modo, viene a ser la aplicación de la innovación y la tecnología a las ciudades para mejorar la calidad de vida de sus habitantes. En los últimos años el rol de las ciudades ha ido cambiando, y por tanto, han ido apareciendo nuevos retos: ahora tenemos que enfrentarnos a la superpoblación…

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[296] How To Write Emails For Work - Part 3 11:32

2+ y ago11:32

11:32

Hey guys, today we learn how to write emails for work. Today you'll learn how to close your emails. How to write the closing paragraph. Enjoy today's episode :)Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your sup…

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E057 - Banca y UX, con Ana Pérez Echevarría 44:54

2+ y ago44:54

44:54

Siempre he pensado que el sector fintech es uno de los más difíciles, en todos los sentidos. Fuertemente regulado, las entidades están no solo expuestas a los bancos centrales, sino también a los cambios regulatorios de cada gobierno. Desde el punto de vista del servicio a sus clientes, los hábitos de consumo cambian a un ritmo brutal. Atrás quedar…

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[295] How to Write Emails for Work - Part 2 10:56

2+ y ago10:56

10:56

Hey guys, today we learn how to write emails for work. Enjoy today's episode :)Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your support, I'll be able to keep making new & engaging episodes. Thank you! :) Click he…

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E056 - Valor compartido, con Marta Domingo 55:48

2+ y ago55:48

55:48

Yo diría que en el mundo empresarial hay dos visiones: la primera, instaurada en ese mercado tiburón que se abre paso a dentelladas, con el foco puesto en el corto plazo, en maximizar beneficios caiga quien caiga. Aunque quien caiga sea el propio planeta y sus recursos naturales. Y una segunda visión, más reciente (y por tanto más moderna), que ent…

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[294] How To Write Emails For Work - Part 1 13:22

2+ y ago13:22

13:22

Hey guys, today we learn how to write emails for work. Enjoy today's episode :)Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your support, I'll be able to keep making new & engaging episodes. Thank you! :) Click he…

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E055 - Narrativa del dato, con Eli Vivas 48:27

2+ y ago48:27

48:27

La desinformación es información falsa o engañosa que se difunde de manera intencionada para engañar e intentar manipular las creencias, emociones y opiniones del público en general. Vivimos en una era en la que nada parece realmente cierto, y los medios, a los que solíamos recurrir en busca de veracidad, están sometidos a la dictadura de la inme…

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[293] How to Give Constructive Feedback in the Workplace 13:21

2+ y ago13:21

13:21

Hey guys, today you'll learn how to give constructive feedback when you're in the office and working on projects. Enjoy today's episode :)Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your support, I'll be able to …

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E054 - Open Innovation, con Susana Jurado 1:01:15

2+ y ago1:01:15

1:01:15

Hasta hace poco la gran mayoría de empresas eran muy celosas de su privacidad, con todo lo que tuviera que ver con innovación y con el desarrollo de sus productos, y, aunque se entiende ese punto de secretismo, porque al final vivimos en una competencia continua, afortunadamente cada vez son más las que se dan cuenta de las oportunidades que pierde…

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[292] 3 Ways To Say 'Keep Up The Good Work' 9:59

3y ago9:59

9:59

In today's episode you'll learn how to say the phrase: Keep up the good work. You'll learn three other ways to say it. Enjoy today's episode :)Don't forget to do the Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your support, I'll be abl…

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[291] More Dad Jokes to Make You Laugh 9:53

3y ago9:53

9:53

Today, I entertain you and help you learn English with more Dad Jokes... while you go and complete the EMS Listener Survey! Enjoy today's episode :)Have you done Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your support, I'll be able to…

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[290] Your Survey Responses 11:05

3y ago11:05

11:05

Today, I share the summary of survey results from the recent EMS Listener Survey. I really enjoyed reading your responses! Hope you enjoy today's episode. :)Have you done Listener Survey? Follow the link below.***LINK TO THE SURVEY: englishmadesimple.net/survey*** If you love the EMS Podcast, why don't you buy me a coffee? With your support, I'll b…

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E053 - Un viaje al Diseño Estratégico, con Ludita 1:26:45

3y ago1:26:45

1:26:45

Para obtener reconocimiento en los Premios Nacionales de Innovación y Diseño, hace falta viajar por la propia experiencia: rescatar los porqués de una vida, de una carrera, de un oficio. La trayectoria de Ludita mapea la evolución del diseño en estas dos últimas décadas. Del Diseño Visual al Diseño Estratégico, enfrentando los problemas de la const…

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E052 - Tecnología y brecha de género, con Thais Ruiz de Alda 52:03

3y ago52:03

52:03

En mi opinión, hoy, 8 de marzo, los hombres deberíamos hablar poco y escuchar mucho. Así que, en este episodio, no hay entradilla. Ya sabéis quién soy y lo que hago. Os dejo con Thais Ruiz, Fundadora y CEO de Digital Fems… entre muchas otras cosas.

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E051 - Diseño Circular, con Marynes Rojas 46:35

3y ago46:35

46:35

El diseño circular es una disciplina, una metodología y también un estilo de vida, una nueva manera de trabajar. En un modelo circular lo que se busca es ampliar al máximo el aprovechamiento de los recursos, ampliar al máximo la vida de las cosas. El diseño circular es una metodología que diseña para este modelo circular, para una economía circular…

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[289] How I Lost Weight by Listening to Metallica 11:28

3y ago11:28

11:28

In today's episode we learn the phrase 'to lose weight'. Oh and I share some exercise apps that helped me lose 10kg! Yup. Enjoy :)*** If you love the EMS Podcast, why don't you buy me a coffee? With your support, I'll be able to keep making new & engaging episodes. Thank you! :) Click here to support the show: www.paypal.me/emspodcast*** www.englis…

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E050 - Behavioral Economics, con Ujué Agudo y Karlos G. Liberal 56:24

3y ago56:24

56:24

La libertad en sentido amplio es la capacidad humana de actuar por voluntad propia. La facultad y derecho de las personas para elegir de manera responsable su propia forma de actuar dentro de una sociedad. Profundizando en las teorías de comportamiento, todo apunta a que somos menos libres de lo que creemos. Lo hablamos con Ujué Agudo y Karlos G.…

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