Why is it that some global shared services functions add massive value and others are scrapped after just a few months? And what makes the people that lead those successful functions tick? We spend a lot of time thinking about how to build effective shared services functions and right now there is no common platform that brings the best of GBS together. And that’s why we’re starting The GBS Masterminds Podcast. Every two weeks, HighRadius CEO: Sashi Narahari invites highly successful GBS lea ...
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Join us as we bring you this engaging episode featuring Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon. Candace draws on her decades of experience to share valuable strategies for fostering an entrepreneurial mindset and leveraging talent acquisition. In a world where data is often rich, she also sheds light…
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Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, as she shares her insights on transforming Global Business Services (GBS) and thriving in today's dynamic GBS landscape. Discover game-changing strategies such as hybrid operating models, skipping SLAs, and leapfrogging maturity curves that can revolutionize your organisation.…
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This podcast episode features Dr. Turan Sahin, CEO at Allianz Services who emphasizes the importance of GBS being entrepreneurial, whether they serve external or internal customers. While going external is a choice for GBS, they need to consider factors like scale, financial power, already built sale-force and technology capabilities of external pr…
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In this insightful episode with our guest, Sameer Jalundhwala, SVP, GBS at NTT Ltd., join us as we explore the role of GBS leaders in earning their seat at the table. Sameer shares his insights on how GBS leaders can act like entrepreneurs, focus maniacally on providing value within their organizations and drive enterprise-wide transformation rathe…
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Join us on the GBS Masterminds podcast as we explore the future of Global Business Services with Jan Nikus, the Vice President of GBS at KONE. In a candid conversation, Jan shares his insights on whether GBS should expand its horizon, why strategic focus is paramount, and the role of GBS in a tech-enabled transformation. Discover how diversity and …
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Join us in bridging the gap between IT and GBS for successful technology transformation. Explore the dynamics between IT and GBS leaders as CIO Jennifer Crites and VP-GBS Amit Yadav navigate tech decision-making. Gain valuable insights on RPA and discover effective budget strategies and value measurement. Tune in to this informative podcast episode…
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CIOs as Collaborative Innovators Modern CIOs are redefining their roles from gatekeepers to collaborative innovators. Filippo Catalano's "Yes, and..." approach demonstrates how they engage in dynamic conversations to drive innovation, transform company culture, and deliver value beyond technology implementation. GBS - Office of the Fairytale? Delve…
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Strategic Alignment Both CIO Rogério Peres and GBS leader Sumit Mitra emphasize the importance of aligning technology initiatives with overall business strategies. This theme focuses on the need for GBS leaders to understand the strategic drivers of the business and ensure that technology solutions connect with the purpose and values of the organiz…
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Office of the Fairytale for a Reason GBS (Global Business Services) can surely be referred to as the "Office of the Fairytale". This is because GBS needs to deliver efficiency and drive business case-backed transformation, which mandates them to be empowered with the technology. GBS needs to deliver the fairytale because they are accountable for it…
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Global Business Services (GBS) can play dual role - Support the company as an internal organization and leverage partnership with third-party providers for added value. Maintaining an entrepreneurial mindset and staying attuned to internal and external factors is critical to addressing the organization's needs successfully. Imagining GBS’ end state…
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● Unique Organizational Setup Ball Corporation has a unique organizational setup where the Global Business Services (GBS), data services, and technology are all combined under a single umbrella. This allows the company to effectively address business needs and prioritize demand across all business functions. The GBS team closely collaborates with I…
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GBS organizations are relatively newer than other functions like Corporate Finance that have been existing for centuries. GBS organizations should focus on developing the internal function before considering external opportunities. Evolution of Shared Services to GBS involved different operating models and increased integration, transformation, and…
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● RPA Governance Framework There was hype around RPA as a solution for automation. It cannot improve bad processes and will instead make them more complex. Strict RPA governance should help evaluate opportunities, process execution, and RoI. To avoid falling for the hype around new technologies, including Generative AI - there is a need to understa…
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David discusses the critical role and capabilities of GBS within Experian that is focussed on supporting internal operations and delivering value to the parent enterprise. GBS plays a vital part in data and analytics software products. Experian aims to develop a customer-focused and multifunctional GBS model operating from global talent hubs. David…
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Is GBS's Digital Transformation on top of your priority list for 2023? Collaborative approach is key to success Partnership between IT and GBS is needed to bring value to the organization. While GBS strategy is focused on efficiency and maximizing ROI, IT brings realism by considering integration, sustainability, and the long-term impact of tech so…
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Michael Zill, CIO & CAO at Acadia Pharmaceuticals, candidly converses with Markus Baumgartner, Head of Global Business Services for Miba Group, and our host Sashi Narahari, Founder & CEO at HighRadius. Join this episode as it unlocks many secrets from the world of GBS and IT. Episode resources Michael Zill on LinkedIn Markus Baumgartner on LinkedIn…
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Is GBS's Digital Transformation on top of your priority list for 2023? Normally, GBS Heads and CIOs from various enterprises partner to accomplish organizational tech adoption goals. Yet, occasionally the urgency, the significance of form vs function, or even the two leaders' vision may differ. Here’s the conversation summary between Ingo Elfering,…
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Is GBS's Digital Transformation on top of your priority list for 2023? Normally, GBS Heads and CIOs from various enterprises partner to accomplish organizational tech adoption goals. Yet, occasionally the urgency, the significance of form vs function, or even the two leaders' vision may differ. Here’s the conversation summary between Ingo Elfering,…
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Transforming GBS into a value delivery hub for the enterprise is the top priority of every GBS leader. This transformation is powered by cultural overhauls, workforce upskilling/reskilling, and, most importantly, technology upgrades. Typically, to achieve enterprise tech adoption goals, GBS Heads and Chief Information Officers (CIO) across enterpri…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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![Artwork](/static/images/128pixel.png)
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Natarajan Gopalan, Global Head of Integrated Business Services at Philip Morris International
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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The GBS Masterminds Podcast is hand crafted by our friends over at fame.so Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Ci…
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