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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of k ...
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Insurance 360

Pinnacle Financial Services

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Insurance 360 is made with insurance professionals in mind. I360 explores everything in the world of insurance sales and marketing. Join the team as we explore, insurance selling ideas, marketing trends, insurance carriers, lead generation methods and more. If you are now, or are considering selling such products as Medicare Advantage, Medicare Supplements, Prescription Drug plans, life insurance, annuities, final expense and ancillary health products such as dental and hospital indemnity, I ...
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Are you struggling to understand the many components of regulatory filing for health plans? Regulatory Joe demystifies these complexities with clarity and insight for everyone from seasoned managers to new professionals in the industry. Subscribe to stay up to date with the ever-evolving landscape of new guidelines for health plans.
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Joanna Wyckoff and Kathe Kline each work in the Medicare space, but they run their businesses very differently. Tune in each week to find out what they are talking about and how they can help your Medicare and ACA business grow. Do you want us to talk about something on the show? Send us an audio message (you are giving us permission to use it on the show) at https://s.bcast.fm/insurance-business-babes.
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Healthy life style changes for mind, body and spirit. **Protected by the Fair Use Act, for Entertainment, Commentary, Reporting, and Educational purposes** Support this podcast: https://podcasters.spotify.com/pod/show/southernbelle-74/support
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The November edition of "Life in the Tax Lane" is here! This 10-minute video, created specifically for Canadian tax professionals, covers recent developments in Canadian tax with the Video Tax News Team. Topics: Canada Carbon Rebate – Payments Capital Gains Changes – Impact of Delays CRA’s Digital Improvements Tax Tip – Crypto-Assets – Required Rec…
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Send us a text 🎃 Trick or Treat! Insurance 360 presents a Halloween Special! 🎃 Join Bob and Rob as they take you on a haunted journey through Insurance 360's spookiest podcast episode yet! From phantom paperwork to eerie encounters in finance, we've got chilling stories from every department. You won’t want to miss these ghostly tales from the comp…
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805: Answers to 3 of the Biggest Questions in Dentistry – Dr. Christian Coachman How will dentistry be in the future? What should dentists today focus on? Is balance possible in this profession? To thoughtfully answer these three big questions, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, with his advice for na…
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804: Am I Overtreating My Patients? – Dr. Drew McDonald Doctors treat diseases as soon as they see it. They don't wait until the final stage! So, why aren't dentists doing the same? To encourage you to start diagnosing more and treating patients early, Kirk Behrendt brings back Dr. Drew McDonald from the Chicago Study Club to explain the consequenc…
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In this episode of Regulatory Joe, we break down the critical changes to Healthcare.gov that will reshape health plans in 2025. From streamlined enrollment to simplified plan selection, we dive into how these updates will impact issuers and plan operations in both federally facilitated and state-based marketplaces. 📌 Key Takeaways: How the election…
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# Should You Pay Your FMO for Training? Insights from the Insurance Business Babes **The Initial Investment: Paying for Training to Foster Seriousness** In the latest episode of *Insurance Business Babes*, hosts Joanna Wyckoff and Kathe Kline delve into a contentious topic: whether new insurance agents should pay their Field Marketing Organization …
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You're a dentist — not a hammer! Stop forcing treatment on patients and start guiding them toward it instead. To help you make that happen, Kirk Behrendt brings back Dr. Christopher Mazzola and Dr. Charlie Ward, visiting faculty from the Pankey Institute, to share what they’ve uncovered about the new patient process and how to find the things that …
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802: From Metrics to Excellence: How to Make Your Data Work for You! – Dr. Barrett Straub You care about your business more than anyone else. For that reason, it’s up to you to understand your numbers! To help you lean into the data you need, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to share the top key metrics to track in every asp…
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801: Your Practice, Your Life: Unlock Freedom – Miranda Beeson Dentistry can give you the life you want. So, why do you dread going into the office? Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to tell you it’s not the dentistry giving you the Sunday scaries — it’s how you're doing it. To help you overcome burnout and take…
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Hosts Kathe Kline and Joanna Wyckoff were joined by Jamieson Keller, Chief Commercial Officer at NCD, whose insights on dental insurance are invaluable for every Medicare agent. Cross-Selling Opportunities Jamieson emphasizes the importance of cross-selling dental insurance as a critical component of comprehensive client service. By integrating den…
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800: Are You Being Undervalued in Your Own Practice? Discover the Power of Doctor Endorsement! – Debra Engelhardt-Nash If your team members don't endorse you, patients won't want to be there! Doctor endorsement is critical for success. To help your team do it right, Kirk Behrendt brings back Debra Engelhardt-Nash, co-founder of The Nash Institute, …
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Sustainability is a hot topic — and this isn't just another trend! Our planet is in crisis, and we have a responsibility to act. To share what you can do as a dentist to reduce your footprint on Earth, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his friend Dr. Markus Tröltzsch, co-founder of Greenvi…
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Send us a text In this kick-off to the Medicare AEP 2025 episode, we discuss the current Medicare environment. This year, changes in plan designs, star ratings, and carrier footprint reductions have turned the Medicare industry upside down. Find out best practices to make sure you have your best AEP!…
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798: More Patients or Higher APV? The One Metric You Must Focus on for Real Growth – Dr. Barrett Straub You need patients to run your practice. But more isn't always better! To help you understand what makes patients valuable for your business, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to explain annual patient value and the six step…
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In this episode of "Insurance Business Babes," hosts Joanna Wyckoff and Kathe Kline stress the importance of organization and preparation, especially before the Annual Election Period (AEP). They discuss various strategies for maintaining focus and efficiency, such as scheduling health appointments in advance, keeping detailed to-do lists, and usin…
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797: Struggling With Finding Team Members? Discover the Long-Term Solution Dentists Can't Afford to Ignore – Alan Twigg You tell future patients why they should choose your practice. But how about future team members? Do you offer more than benefits and a paycheck? If not, don't miss this episode! Kirk Behrendt brings in Alan Twigg, co-owner of Ben…
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796: Annual Review 911: It’s Time for Change – Heather Crockett Who are the most important people in your practice? If you said your patients, listen to this episode! Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to explain why your team comes first — not your patients. Start putting your energy where it matters most! To…
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In this episode of Regulatory Joe, we break down the critical changes to Healthcare.gov that will reshape health plans in 2025. From streamlined enrollment to simplified plan selection, we dive into how these updates will impact issuers and plan operations in both federally facilitated and state-based marketplaces. 📌 Key Takeaways: Consistent user …
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It’s Sunday night, and you're looking at Monday’s schedule. You see names you don't want to see, and you dread going to work. Wouldn't it be great to see only your favorite patients? It’s possible to do, and this episode teaches you how! Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to help you keep the patients who value y…
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In the latest episode of Insurance Business Babes, Steve Pomerantz joins Joanna Wyckoff to dive deep into strategies for mastering events and achieving local market dominance, essential for insurance agents especially during the Annual Enrollment Period (AEP). Joanna Wyckoff highlights the value of establishing robust relationships with broker mana…
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794: 3 Reasons Why You Need a Vacation – Ariel Juday Rest is a requirement — not a reward! If you don't have a vacation in your schedule, you'll want to after this episode! Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to explain how taking time away from the office can improve your health and well-being. As a bonus, it will …
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793: The Biggest Misconceptions About Centric Relation Every Dentist Needs to Know – Dr. Jim McKee If you're intimidated by centric relation, this is the episode for you! To increase your understanding and appreciation of CR, Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to explain what it means, why it’s misunderstood, an…
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792: Creating a 6-Star Patient Experience in Your Practice – Adriana Booth For patients, the dental office is a scary place. It doesn't have to be, and to help you design a six-star experience, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to share a framework that will help you go above and beyond your patients’ expectatio…
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Understanding Medicare Part D and the Inflation Reduction Act Kathe Kline is joined by Andrew Saul, Sales Director at Physicians Mutual, to delve into the complexities surrounding Medicare Part D and the changes ushered in by the Inflation Reduction Act. Key points of discussion included the new $2,000 out-of-pocket cap and its impact on seniors, a…
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Whether it’s pasta or dentistry, good things take time — and great things take even longer! To help you slow down the way you practice, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his friend, Dr. Miguel Stanley, founder of Slow Dentistry Global Network, to explain the slow dentistry movement and how…
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Happy October! With a new month comes a new episode of "Life in the Tax Lane." The Video Tax News Team is back with another fast-paced 10-minute video. It’s packed with essential updates for Canadian tax professionals. Topics: Canada Business Corporation Act – Public Registry Registered Education Savings Plan – Contribution Considerations TFSA Exce…
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790: One Word That Creates an Amazing Team – Dr. Marco Brindis The Beatles said it best — love is all you need! But maybe you don't love the people you see four days a week. To explain how that can change, Kirk Behrendt brings back Dr. Marco Brindis, former chairman of the prosthodontics department of Louisiana State University, to share his journe…
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We all have a hundred goals we want to achieve. But without strategic planning, setting goals is not enough — especially for your practice! To explain why your goal-setting is falling short and how to make it work, Kirk Behrendt brings in Miranda Beeson, ACT’s director of education, with tools and resources to help you set realistic targets that yo…
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Navigating Medicare Plan Changes: Key Strategies for Insurance Agents In our latest episode of "Insurance Business Babes," hosts Kathe Kline and Joanna Wyckoff dive deeply into the essentials of managing Medicare plan changes and the importance of timely communication with clients. Here are the most critical takeaways and strategies discussed to en…
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788: The Story Behind the Dental Heroes Podcast – Dr. Paul Etchison Do you want to make $1 million a year or more working three days a week or less? To find out how it’s possible, keep listening! Kirk Behrendt brings in Dr. Paul Etchison, creator and host of the Dental Practice Heroes podcast, to share how he found balance between his work and home…
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787: 3 Common Dental Marketing Mistakes & How to Fix Them – Andre Santos Marketing is all about ads and social media. Right? While those are key elements, there is a lot more to the process. To demystify dental marketing and help you drive growth, Kirk Behrendt brings in Andre Santos, co-founder of Pain-Free Dental Marketing, to share three common …
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As we settle into September and the start of fall, it's time for another edition of “Life in the Tax Lane”! Joe, Cait and Hugh are back for this month’s 10-minute podcast covering key updates on draft legislation related to capital gains inclusion rate, trust reporting, alternative minimum tax, and more. Topics discussed: Capital Gains Inclusion Ra…
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In this episode of Regulatory Joe, we cover the critical changes coming in 2025 for the Notice of Benefit and Payment Parameters (NBPP). Learn how telehealth, prescription drug access, re-enrollment rules, and network adequacy standards will shape health plans next year. 📌 Key Takeaways: Expanded telehealth documentation requirements Prescription d…
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786: Why Every Practice Needs a Clinical Leader – Rachel Wall Every practice needs a clinical leader. But being a clinical leader doesn't mean being a clinical dictator. To explain how to be a strong, collaborative leader that sets the best standards of care, Kirk Behrendt brings back Rachel Wall, CEO and founder of Inspired Hygiene, to share her b…
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Last-Minute AEP Preparation: Key Strategies from Industry Experts As we approach the Annual Enrollment Period (AEP), ensuring that your preparations are comprehensive and efficient is critical for a successful season. In this episode of Insurance Business Babes, hosts Kathe Kline and Joanna Wyckoff shared valuable insights and strategies for last-m…
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If you've never heard Dr. John Kois speak, now is the time! Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to talk about an upcoming, once-in-a-lifetime event with Dr. Kois and Dr. Coachman. You will hear two perspectives from two brilliant minds about optimizing clinical outcomes through digital dentistry. To le…
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784: Unlocking the Power of Influence in Your Dental Practice – Dr. Christopher Phelps Do you wonder why patients decline treatment? Do you wish your team would get things done? Then you need to harness the power of influence! To help you understand the principles behind motivating others, Kirk Behrendt brings back Dr. Christopher Phelps, CEO of Th…
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783: How to Niche Your Practice to Increase Your Production and Get More Time Off – Dr. Haissam Dahan If you're a general dentist, you do a little bit of everything. But there's a way to reduce competition, attract your ideal patients, and work less without doing it all. Having a niche is the best way to grow your practice, and today’s guest shares…
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Navigating the Shifting Landscape of Medicare Plans: Insights from Insurance Business Babes In a recent episode of the ever-insightful "Insurance Business Babes" podcast, hosts Kathe Kline and Joanna Wyckoff delve into pressing issues facing insurance brokers and their clients in the Medicare universe. From the discontinuation of broker commissions…
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782: Synthetic Opioids in Dentistry – Tom Viola, R.Ph., C.C.P. We think we know about drugs and the people who use them. But there is so much we get wrong — and it could be harming our patients! To help you prevent harm and improve your prescribing practices, Kirk Behrendt brings back Tom Viola, “Mr. Pharmacology” and founder of Pharmacology Declas…
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781: What to Say When a New PPO Patient Calls Your Out-Of-Network Office – Dr. Barrett Straub & Dr. Christopher Mazzola A new patient calls your office. They're PPO and ask the dreaded insurance questions. What do you say to bring them in? If you're feeling stuck, keep listening to this episode! Kirk Behrendt brings back Dr. Barrett Straub, ACT’s C…
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Send us a text Introducing to the podcast: BOSS Agent Portal and CRM! The ultimate guide for insurance agents to harness the power of technology and revolutionize their business. Dive deep into the world of the first AI-enhanced CRM built specifically for insurance professionals. Learn how BOSS ensures HIPAA and SOC 2 compliance while offering seam…
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Too many people have sleep apnea — and too many people go undiagnosed and untreated! There is a way to help these patients, and that is to include dental sleep medicine in your practice. To help you do it effectively, Kirk Behrendt brings back Dr. Mark Murphy, executive director of the International Academy of Sleep, with advice for helping sleep-d…
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In this episode of "Insurance Business Babes," host Kathe Kline is joined by guest Christian Brindle to discuss the intricacies of preparing for the transition or sale of a Medicare business. They differentiate between selling the entire business, which includes systems and leadership and tends to be more lucrative, and selling just the client book…
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You're always busy — yet you make no money! Being a referral-based, fee-for-service, and diagnostic practice is the way to fix it, and Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share how to successfully build this type of practice. Enjoy dentistry while still making money! To learn how, listen to Episode 779 of The …
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You think you're billing your full fee — but you're not! So, to help you get the pay you deserve, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to explain why billing your full fee is crucial, how to train your team members to do it, and ways to not be the limiting factor to collecting your full fee. Stop working one out of e…
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Objections are a normal part of your practice. They are also opportunities if you change your mindset! To help you reframe objections and see them as gifts, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, with advice and strategies so you can overcome the most common objections you hear in your office. Help more of your pati…
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Kathe and Joanna are preparing for AEP, so we're bringing you Stage 7 of a Medicare Agents business, originally aired on Christian Brindle's YouTube Channel. Kathe Kline and Christian Brindle delve into the intricate balance between managing a growing business and maintaining a manageable workload. They explore the challenges and potential benefits…
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776: How We Created a Great Dentist-Assistant Team – Dr. Charlie Ward & Ale Gonzalez To create the best experience for your patients, you need the best people on your team. To show what that looks like, Kirk Behrendt brings back Dr. Charlie Ward and his amazing assistant, Ale Gonzalez, to share their tips for cultivating a great team relationship. …
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775: PPO Write-Offs Demystified: Unlock Strategies to Retain More of Your Hard-Earned Money! – Dr. Barrett Straub & Christina Byrne Do you want to trade more time at the office for less energy, less money, and less memories with your family? If you want to stop giving up your time for write-offs, don't miss this episode! Kirk Behrendt brings back D…
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