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19: Omningage and Rocket CCaaS
Manage episode 442776073 series 3551008
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In this episode of ACP, hosts Tom and Alex are joined by special guest Ajmal Mahmood, Customer Experience Director at Omningage.
Ajmal shares his extensive background in the contact center industry, discusses the building of Omningage's Amazon Connect-based product Rocket CCaaS, and highlights the innovative features and benefits of their solutions.
The conversation also delves into the impact of AI and the evolving needs of customer and agent experiences in the contact center world.
Don't miss this insightful discussion on leveraging Amazon Connect for superior customer engagement!
00:00 Introduction and Special Guest Announcement
01:16 Ajmal Mahmood's Background in the Contact Center Industry
04:25 Ajmal's Podcast Experience and Porsche Story
06:52 Introduction to Omningage
13:07 Rocket CCaaS: Simplifying Amazon Connect
31:00 AI and Future Developments in Omningage and Rocket
36:02 Conclusion and Farewell
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