Watchdog | Fashionably Late: Mosaic Brands’ Delivery Drama Lands in Court

Maddocks on the Mic

Join Maddocks Partner and series host, Shaun Temby, as he discusses the ACCC’s current dispute with large Australian fashion retailer, Mosaic Brands Pty Ltd, concerning allegations that it misled consumers about expected or likely delivery times for goods ordered on its various websites, failed to deliver goods within advertised times, wrongfully accepted payments for goods, and provided consumers with information that was inconsistent with their rights under the Australian Consumer Law.

This ongoing matter highlights the importance for businesses in honestly, fairly and transparently managing consumer expectations, especially in circumstances where an unexpected event impacts usual business operations.