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Contenido proporcionado por Eugenia Schipelliti | Jeff Johnson. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Eugenia Schipelliti | Jeff Johnson o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
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DEX: Troubleshooting
Manage episode 400726516 series 2939774
Contenido proporcionado por Eugenia Schipelliti | Jeff Johnson. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Eugenia Schipelliti | Jeff Johnson o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.
55 episodios
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Manage episode 400726516 series 2939774
Contenido proporcionado por Eugenia Schipelliti | Jeff Johnson. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Eugenia Schipelliti | Jeff Johnson o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.
55 episodios
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In this episode, we talk to Joel Stocker about ControlUp's latest innovation: ControlUp for Apps. This new addition to the ControlUp ONE Digital Employee Experience (DEX) platform offers real-time visibility and proactive management for SaaS and web applications. With the increasing reliance on diverse and complex applications in today's hybrid work environments, ControlUp for Apps addresses critical visibility gaps, enhancing IT service desk efficiency and organizational security. Tune in to learn how this tool can transform your approach to managing SaaS applications and improve overall productivity.…
In this version, we dive deep into the evolving landscape of contact centers and explore how businesses are leveraging cutting-edge technologies to enhance both employee and customer experiences. From Cloud-Based Calling (VoIP) and AI-driven analytics to omnichannel CRM software and remote workforce management, discover the tools and strategies that are transforming the way contact centers operate. We'll discuss the challenges that still plague contact centers, such as long wait times and inconsistent remote work environments, and how innovative solutions like ControlUp are addressing these issues. Learn how optimizing digital employee experiences can lead to faster problem resolution, improved customer satisfaction, and a more efficient, scalable contact center. Join us as we uncover the latest trends, share expert insights, and provide actionable tips for optimizing your contact center to meet the growing expectations of today's customers. Whether you're a contact center manager, IT professional, or simply interested in the future of customer service, this episode is packed with valuable information you won't want to miss!…
In today’s version! I’m excited to dive into a game-changing feature from ControlUp called “Enrich v2.0.” We’ll explore how this innovative tool seamlessly integrates real-time monitoring and remediation into your favorite SaaS applications beyond Microsoft Intune and ServiceNow. Get ready to learn how Enrich can boost your IT team’s efficiency, provide minute-by-minute performance insights, and enhance your overall digital experience management. Let’s get started!…
In this episode, we dive into the agent deployment options for ControlUp’s Edge DX , a powerful tool designed to enhance digital employee experiences. We’ll explore various deployment methods, including manual installations and automated setups using configuration management tools like Microsoft Intune. The podcast highlights the importance of agent version control, allowing IT teams to manage updates efficiently while minimizing disruptions. With advanced deployment options, organizations can tailor their approach to fit specific needs, ensuring a seamless integration that boosts productivity and reduces support costs. Tune in to learn how these strategies can transform your IT operations!…
In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is akin to finding a needle in a haystack, we’ll explore how ControlUp is here to exorcise these tech demons and ensure a seamless IT experience. So, grab your headphones and get ready to debunk some spooky myths!…
Secure DX has a great security catalog of vulnerabilities, misconfigurations for scanning and remediations. But sometimes there is no remediation or sometimes you need a custom scan and remediation not in the catalog. Secure DX custom actions allow you to create any scan and remediation to make your environment more secure and compliant.…
Join Jeff and Eugenia as they chat with Joe Stone (arguably the coolest name ever) about the latest customer trends. They dive into hot topics like Windows 11 migration, cloud migration, Unified Communications, and how to enhance platform capabilities with scripting.
In this version of the Upload, we will discuss how ControlUp can help troubleshoot and remediate the digital employee experience across Amazon WorkSpaces Personal. Listen in to hear from Andrew Wood, and expert in both Amazon WorkSpaces and ControlUp.
Sometimes, when I work with new Edge DX customers, I think of a famous quote: " What are you gonna do today Napoleon?" With Napoleon's answer, "Whatever I feel like I want to do, GOSH." I know Edge DX can detect and fix any desktop issue, but where do you start using Edge DX without knowing where to finish? This podcast will discover how to begin finding problems and implement a fix with the assistance of AI.…
ControlUp can assist in remediating almost any digital employee experience issue. Some remediations are as simple as a pop-up notification to tell the user how to fix something themselves, whereas other remediations use scripts to fix a problem seamlessly. In this podcast, we explore our favorite remediations to give you a sense of what can be accomplished with ControlUp.…
As discussed in previous podcasts, we use ControlUp to help troubleshoot and remediate Windows, macOS, and Linux. This podcast discusses how scripts can be essential for maintaining desktop computers for years to maintain performance and reliability.
Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making the switch to Windows 11 a smooth and efficient upgrade process. 🔍 Key Benefits: Seamless Migration: Effortlessly transition to Windows 11 with minimal disruption. Real-Time Monitoring: Gain visibility into your entire IT environment with live metrics and analytics. Proactive Troubleshooting: Identify and resolve issues before they impact your users. Enhanced User Experience: Optimize performance to deliver a superior user experience on Windows 11.…
Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what's now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in and learn what's new.
ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.
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The Upload w/ ControlUp
When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work. However, one study shows that employees spend an average of three hours per week troubleshooting work-related computer problems themselves because they don’t want to deal with a helpdesk queue or do not believe the helpdesk can fix their problem. Alerts are used to know if employees have problems affecting the digital employee experience before a helpdesk is generated. Being alerted to problems is the first step to improving the digital employee experience.…
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