The War and Treaty’s Michael and Tanya Trotter grew up in Cleveland, Ohio, and Washington, DC, respectively, but both have family roots in the South. They also grew up in the musical traditions of their churches – Tanya in the Black Baptist Church and Michael in the Seventh Day Adventist Church – where they learned the power of song to move people. After becoming a father at a very young age, Michael eventually joined the armed forces and served in Iraq and Germany, where he took up songwriting as a way of dealing with his experiences there. Meanwhile Tanya embarked on a singing and acting career after a breakthrough appearance in Sister Act 2 alongside Whoopi Goldberg and Lauryn Hill. Now, after a long and sometimes traumatic journey, Michael and Tanya are married, touring, winning all sorts of awards, and set to release their fifth album together, and their fourth as The War and Treaty. Sid talks to Michael and Tanya about the new record, Plus One , as well as their collaboration with Miranda Lambert, what it was like to record at FAME studios in Muscle Shoals, and how they’re blending country, soul, gospel, and R&B. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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How Much Does Poor Customer Service Cost?
Manage episode 366120731 series 3477018
Contenido proporcionado por Modern Tire Dealer. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Modern Tire Dealer o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
You’ve trained your team to be wholly focused on providing a superb customer experience for every person who walks in the door, but sometimes, things go awry. Whether it’s a customer who has to wait longer than expected, or a vehicle repair that wasn’t performed correctly, these missteps have a real cost. Randy O’Connor, principal and owner of Dealer 2 Dealer Development Group, says dealers can calculate the true cost of these mistakes, and then help their teams understand what the errors mean to the bottom line.
114 episodios
CompartirManage episode 366120731 series 3477018
Contenido proporcionado por Modern Tire Dealer. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente Modern Tire Dealer o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
You’ve trained your team to be wholly focused on providing a superb customer experience for every person who walks in the door, but sometimes, things go awry. Whether it’s a customer who has to wait longer than expected, or a vehicle repair that wasn’t performed correctly, these missteps have a real cost. Randy O’Connor, principal and owner of Dealer 2 Dealer Development Group, says dealers can calculate the true cost of these mistakes, and then help their teams understand what the errors mean to the bottom line.
114 episodios
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In this episode of The Modern Tire Dealer Show, Aubrey Amborn, director of sales for NetDriven, provides advice on how to keep up with customers' shopping preferences so you can capture more business.
The Right to Repair movement is gaining momentum, and its impact on independent tire dealers is more significant than ever. In this episode of The Modern Tire Dealer Show, Bill Hanvey, president and CEO of the Auto Care Association, breaks down the latest legislative updates, what’s at stake for tire dealers and how the industry can take action. Tune in to hear how these changes could affect your business and what you can do to stay ahead.…
Following the rules of safety is the best way to ensure tire dealers send their personnel home and in good health at the end of every workday. But Kevin Rohlwing, chief technical officer for the Tire Industry Association, says taking safety seriously also benefits your customers. “It’s not just the health and safety of your employees. It’s the health and safety of your customers.” We cover some of the basics of safety in a retail tire dealership with Rohlwing on this episode of The Modern Tire Dealer Show. To boost your tire dealership’s safety knowledge even more, visit the TIA website to find the association’s full year schedule of training.…
In this special episode of The Modern Tire Dealer Show, MTD's editors provide a preview of MTD's 2025 Facts Issue, our exclusive, comprehensive look at the U.S. tire industry.
Operational changes Spencer Carruthers made during COVID-19 have become the "new normal" at his dealership, West Bridgewater, Mass.-based Kenwood Tire - and he couldn't be happier. Find out why in this episode of The Modern Tire Dealer Show.
In this episode of The Modern Tire Dealer Show, Logan Wilks, vice president of Albertville, Ala.-based Wilks Tire & Battery Service, discusses how having "an infinite mindset" helps his dealership overcome present-day challenges.
Join Larry Sutton, founder of RNR Tire Express, and Adam Sutton, CEO of RNR Tire Express, for an insightful conversation on this episode of The Modern Tire Dealer Show. This dynamic father-and-son duo shares their experiences navigating the challenges and rewards of working together in a family business. They also discuss how RNR Tire Express stays ahead in the ever-evolving tire industry, offering valuable lessons for dealers and industry professionals alike.…
Beth Barron is Modern Tire Dealer’s reigning Tire Dealer of the Year. And in the 30-plus years she’s been working at Chabill’s Tire & Auto Service, the business has undergone plenty of changes. Barron isn’t afraid of change, and shares four key decisions that have helped propel Chabill’s Tire & Auto Service into a more profitable and efficient operation. Learn from her award-winning style on this episode of The Modern Tire Dealer Show.…
In this special, post-election episode of The Modern Tire Dealer Show, Roy Littlefield IV, vice president of government affairs for the Tire Industry Association, explains how a second Donald Trump presidency could impact independent tire dealers.
The tire industry seems to be full of disruptions. Randy O’Connor, owner and principal of D2D Development Group, says for the most part disruptions in the tire industry have leveled out. However, there are many things tire dealers can do now to help them get through industry disruptions. O’Connor touches on this and more in the latest episode of the Modern Tire Deale Show.…
Sponsored Podcast: In this special episode of The Modern Tire Dealer Show, John Amato, director of training for Autel, answers frequently asked questions about how tire dealers can maximize TPMS profit potential.
David Gray wants his company, Gray's Tire & Service Center, to be "the Chick-Fil-A" of tire dealerships. He explains why in this episode of The Modern Tire Dealer Show.
Joe Tomarchio, the man who helped Monro Inc. more than triple in size through 60-plus acquisition deals, doesn’t think tire dealers should fear the growing interest of private equity in the tire industry. He explains the positives he sees for independent tire dealers as they face new competitors, and new buyers in the market. Join Tomarchio for this exclusive conversation, and learn what he’s doing in retirement, on The Modern Tire Dealer Show. (Hint: he’s not really retired. He’s just slowing down from 90 mph to about 70 mph.)…
There’s a lot that can be said about Joe Tomarchio. A co-founder of the Mr. Tire store chain that he and his brother sold to Monro Inc. in 2004, he has spent more than 50 years in the tire industry. He has fine-tuned his retail strategy after also leading more than 1,100 tire and automotive service locations in 27 states for Monro. He sees things as black and white — and that includes everything from the importance of human capital and paying employees well to charging customers appropriately and operating profitably. (He says tire dealers always know prices, but they don’t know their own value.) Tune into this episode of The Modern Tire Dealer Show for a pep talk, and some tough love, from Tomarchio.…
Finding the right vendor is crucial to the success of an independent tire dealership. In this episode of the Modern Tire Dealer Show, Steve Kruse, co-owner of Mitchem Tire Co., a four-location dealership in Springfield, Mo., shares insights on the importance of vendor relationships and how to identify the right partners for your business model.…
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