Telecom Reseller / Technology Reseller News podcast

#Tech #Business News #News #Tech News #Telecom Reseller

22:08

Host Francesca Amiker sits down with directors Joe and Anthony Russo, producer Angela Russo-Otstot, stars Millie Bobby Brown and Chris Pratt, and more to uncover how family was the key to building the emotional core of The Electric State . From the Russos’ own experiences growing up in a large Italian family to the film’s central relationship between Michelle and her robot brother Kid Cosmo, family relationships both on and off of the set were the key to bringing The Electric State to life. Listen to more from Netflix Podcasts . State Secrets: Inside the Making of The Electric State is produced by Netflix and Treefort Media.…

Telecom Reseller / Technology Reseller News

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AI, ChatGPT, CPaaS, UC, UCaaS, Cloud Communications, Collaboration, 5G and Mobility: We report on how the world communicates.

51 episodes

Telecom Reseller / Technology Reseller News

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updated 3 days ago

Series home•Feed

AI, ChatGPT, CPaaS, UC, UCaaS, Cloud Communications, Collaboration, 5G and Mobility: We report on how the world communicates.

51 episodes

#Tech #Business News #News #Tech News #Telecom Reseller

All episodes

Telecom Reseller / Technology Reseller News

1
Snom Brings German Engineering, AI Readiness, and Channel-First Support to Enterprise Connect 2025, Podcast

3 days ago

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Podcast with Vincent Gianfrancesco, Channel Manager, Snom “Our job is to walk hand-in-hand with partners. We’ll support you in customer meetings, train your teams, and serve as an extension of your business.” – Vincent Gianfrancesco, Channel Manager, Snom March 2025 – At Enterprise Connect 2025, Vincent Gianfrancesco, Channel Manager at Snom, sat down with Doug Green, publisher of Technology Reseller News, to discuss Snom’s unwavering commitment to its partners and the innovative solutions driving their success. A Partner-First Philosophy Snom, known for its precision-engineered German-designed VoIP hardware, is part of the VTech family of brands. Within this group, Snom serves as the business communications solutions arm—supporting UCaaS providers, hosted voice companies, and service providers across North America and beyond. “We believe that through the channel, we can really start to penetrate not only the global market but specifically here in the Americas,” Gianfrancesco said. Backing Partners Every Step of the Way Snom goes beyond delivering reliable hardware—it builds long-term partnerships. The company offers: U.S.-based channel managers Onsite and remote sales support Partner training and enablement Live support and zero-hassle product replacement With a three-year advanced replacement warranty and fully stocked U.S. warehouses, Snom ensures partners and their customers experience minimal downtime and maximum satisfaction. “We stock everything within our U.S. warehouses, also with our partner distributors,” Gianfrancesco emphasized. Purpose-Built Devices for Business Snom’s product line includes IP phones, DECT mobility solutions, conference phones, and headsets—all tailored for reliability and real-world conditions: D7xx Series – Next Gen: Wideband HD audio, Bluetooth support, and sleek design make these IP phones ideal for SMBs and enterprise offices. Explore M500 Pro DECT Series: Built for mobility, this series supports rugged, antimicrobial handsets ideal for hospitals, auto shops, and warehouses. Explore C520 Conference Phone: Engineered for group collaboration with high-fidelity audio and wireless expansion mics. Explore Supporting Innovation and Industry Trends From supporting AI-driven solutions like Jeff Pulver’s vCons to exploring new use cases in healthcare and hospitality, Snom continues to adapt its hardware for a rapidly changing UCaaS landscape. “We’re trying to be nimble—integrating with disruptive technologies like AI, contact center platforms, and vCons so we can support our partners wherever the market is going,” said Gianfrancesco. Learn More Visit snomamericas.com to explore Snom’s full product line, find your regional channel manager, or start a new partnership.…

Telecom Reseller / Technology Reseller News

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Enterprise Connect 2025: iconectiv Makes the Case for Trust in Mobile Identity with Rich Business Messaging, Podcast

3 days ago

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ORLANDO – Enterprise Connect 2025 – As mobile numbers increasingly become the universal gateway for digital interaction, ensuring trust, accuracy, and identity integrity has never been more vital. In a Technology Reseller News podcast recorded live at Enterprise Connect, Lloyd Tjom , Director of Sales for North America at iconectiv , sat down with Doug Green to discuss how the company is helping carriers and enterprises battle fraud and deliver secure, trusted communications. “iconectiv is a technology company that provides information as a service to the global communications industry,” Tjom explained. “We help providers properly route traffic—voice, messaging, data—while addressing key challenges like Know Your Customer (KYC), Know Your Business (KYB), and fraud prevention.” As over 3 billion people now rely on their mobile phone numbers as their primary digital identity , mobile becomes both the portal to opportunity—and a prime target for fraud. “There are billions of phone numbers worldwide, and with that comes billions of opportunities for criminals,” said Tjom. “From spoofed banks and pharmacies to deepfaked executives, bad actors are using AI and voice cloning to launch increasingly sophisticated scams.” A chilling example cited by Tjom: in January 2024 , an employee at a Hong Kong-based firm was tricked into transferring $25 million after participating in a video call with AI-generated replicas of her company’s executives—including the CFO. Enter Rich Business Messaging (RBM) , iconectiv’s answer to restoring trust. Built on the Rich Communication Services (RCS) standard, RBM enables frictionless, secure interactions between businesses and consumers directly through a phone’s native messaging app. Unlike SMS, RBM is equipped with built-in verification, brand logos, and drift detection —which helps ensure the message is coming from the legitimate sender and not a fraudster. “RBM combines a rigorous vetting process with network-level authentication. That means consumers can trust that a message is truly from their bank, airline, or pharmacy—not a criminal,” said Tjom. “When trust is broken, it damages brand equity. Studies show 71% of customers stop buying from companies that break their trust.” For consumers, the result is greater peace of mind. For businesses, RBM reduces cart abandonment, enhances customer experience (CX), and strengthens loyalty. According to Tjom, 87% of customers actively avoid brands they don’t trust —making RBM not just a security measure, but a competitive advantage. From fighting AI-enhanced fraud to improving compliance and CX, iconectiv is helping reshape the mobile identity landscape for enterprises and carriers alike. To learn more, visit iconectiv.com and follow iconectiv on social media. #EnterpriseConnect2025 #iconectiv #DigitalIdentity #KYC #KYB #RBM #RCS #AI #FraudPrevention #CustomerTrust #CX #TelecomFraud…

Telecom Reseller / Technology Reseller News

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Wildix Doubles Down on Channel-Centric Growth Across the Americas, Podcast

3 days ago

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Enterprise Connect 2025 Podcast with Jason Uslan, CCO, Wildix ORLANDO – In a special podcast recorded live at Enterprise Connect 2025, Technology Reseller News sat down with Jason Uslan, Chief Commercial Officer at Wildix , to explore how the company is scaling its uniquely channel-only strategy while deepening its focus on partner success across North and South America. “Wildix has always been about channel-first—and that hasn’t changed,” said Uslan. “Our partners own the customer, own the contract, own the pricing. What we do is back them with everything else: sales support, marketing kits, onboarding tools, and AI-powered vertical solutions tailored to real-world use cases.” Wildix is known for serving underserved verticals such as retail, hospitality, and mid-market sales organizations. At the center of this strategy are two solutions: x-hoppers , an AI-enhanced frontline tool that boosts in-store customer service and helps reduce retail shrinkage. x-bees , a productivity suite for sales teams, offering AI-driven transcription, translation, follow-up automation, and sentiment analysis. “Our goal is to help partners talk to customers about more than just telephony or UC,” said Uslan. “We want to help them lead vertical, business-specific conversations that drive value and loyalty.” Amid AI’s dominance at this year’s Enterprise Connect, Wildix is focusing on practical, business-led applications of AI . “We’re hearing a lot about AI-driven CX—voice bots, sales agents, chat tools—and that’s right in our wheelhouse,” Uslan added. As Wildix expands throughout the Americas, the company remains committed to tailored support. “Every partner is different,” said Uslan. “Some need billing help, others need support with implementations. We offer training, pre-sales engineering, and wraparound support that’s designed to meet partners where they are.” Wildix recently appointed Mike Piccolotti as Country Manager for the U.S. , marking a new phase of regional investment and partner outreach. To learn more, visit wildix.com or stop by Booth 623 at Enterprise Connect.…

Telecom Reseller / Technology Reseller News

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Crexendo Surpasses 6 Million Users, Marks Milestone with Channel Partners Community, Podcast

3 days ago

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In a special Technology Reseller News podcast recorded at Channel Partners Conference & Expo 2025, Crexendo executives Jon Brinton , Chief Operating Officer, and Doug Gaylor , President and Chief Operating Officer, announced that the company has surpassed six million users on its NetSapiens® platform—a milestone achieved primarily through its rapidly growing base of channel partners and licensees. “This is a significant accomplishment for us,” said Gaylor. “We’ve tripled the number of users in just three and a half years. That growth is organic, partner-led, and backed by a solid financial foundation.” Crexendo, a NASDAQ-listed company, also recently announced record annual revenue and net income , reporting 14% year-over-year organic growth and six consecutive quarters of GAAP profitability. “No one else in the space can match those metrics,” Gaylor added. Brinton highlighted that more than 235 licensees now power their UCaaS and CCaaS offerings using the NetSapiens platform, with 17 new licensees added in the past year—10 of which migrated from major competitors including Cisco and Microsoft. The NetSapiens model , known for its “Seconds, Not Seats” concurrent usage pricing, is credited with helping partners maintain industry-leading margins and deploy with unmatched flexibility—either on-premise or hosted in the cloud via Crexendo’s OCI infrastructure. Brinton emphasized the ecosystem around the platform. “We now have over 100 developers actively building solutions for our marketplace. Many of those are AI-driven—already available today, not years away,” he said. Crexendo partners are leveraging real-time AI features like voice studio tools, sentiment analysis, call transcription and summarization, and AI-enhanced video and contact center applications. Gaylor and Brinton also pointed to the strength of the Crexendo community as a key growth driver. “Our partners grow at twice the market rate,” said Brinton. “They share best practices, support each other, and many are on this show floor offering competitive solutions powered by NetSapiens—under their own brand.” As the company celebrates six million users, Gaylor noted that Crexendo is on pace to reach seven million before year-end . Read the Press Release . To learn more, visit www.crexendo.com or follow the company on LinkedIn, Instagram, and Facebook. #Crexendo #NetSapiens #UCaaS #CCaaS #ChannelPartners2025 #AIinUC #UnifiedCommunications #PartnerFirst #TechnologyResellerNews…

Telecom Reseller / Technology Reseller News

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TELCLOUD Showcases Scalable White-Label POTS Replacement Platform at Channel Partners 2025, Podcast

3 days ago

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As the sun shines over the Las Vegas Strip, the future of POTS replacement is being redefined from a panoramic suite high above the city. In a special Technology Reseller News podcast recorded live at Channel Partners Conference and Expo 2025, Jonathan Alarcon, Senior Director of Technology at TELCLOUD, sat down with publisher Doug Green to discuss the company’s innovative, carrier-grade approach to POTS replacement—and the growing opportunity for channel partners and resellers. “POTS lines are going away. Regulations are changing. Prices are going up. And legacy systems in buildings—many hidden or forgotten, still depend on them,” said Alarcon. “We’re solving that challenge with a fully modular and white-label-ready solution.” Alarcon emphasized the scale and complexity of the issue: from elevators to fire panels, healthcare fax lines to security systems, legacy analog infrastructure remains pervasive across commercial real estate. TELCLOUD’s platform has been engineered to support those use cases with true analog line reproduction, including appropriate voltage support and compliance for life safety systems. What sets TELCLOUD apart is its modular hardware approach. Unlike single-box LTE solutions, which are often limited by installation constraints, TELCLOUD allows partners to separate the router from the endpoint by up to 250 feet using a simple Cat6 connection. This flexibility ensures better signal strength and deployment across diverse environments, especially in telco rooms located deep within buildings. The company also offers a comprehensive remote management platform, delivering one pane of glass for full visibility and control—integrated with leading router management systems. Resellers and channel partners can handle firmware updates, monitoring, and diagnostics anywhere. “Coming from the alarm and life safety industry, I knew we needed something better,” said Alarcon. “Our platform is tailored to the realities of fire code compliance and the needs of mission-critical legacy devices.” TELCLOUD’s channel-first, white-label strategy is designed to accommodate partners at every stage—from MSPs just entering the space to seasoned telco veterans. The company offers full deployment support, installation services, and turnkey go-to-market options. “Whether you need us to handle everything, or just provide the platform, we’re here to help,” said Alarcon. “We tailor our engagement to your needs.” As copper networks continue their sunset and regulatory deadlines loom, TELCLOUD invites channel partners to explore the business opportunity now—before demand exceeds deployment capacity. Learn more at TELCLOUD.com or contact sales@TELCLOUD.com. #POTSReplacement #TELCLOUD #ChannelPartners2025 #LifeSafetyTech #WhiteLabelSolution #MSP #TelecomInnovation #UCaaS #AnalogToDigital #TechnologyResellerNews…

Telecom Reseller / Technology Reseller News

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Industry Veterans Aim to Redefine Microbusiness CX with Mobile-First Platform, Podcast 22:17

3 days ago22:17

22:17

Spinoco Launches Microbusiness-Focused CX Platform at Cloud Connections In an industry increasingly focused on the enterprise, a new player is flipping the script. In a special Technology Reseller News and Cloud Communications Alliance podcast, telecom veterans Michael Tessler and Pavel Chlupáček announced the North American launch of Spinoco , a digital front-office platform built specifically for micro and small businesses. The launch is set to coincide with Cloud Connections 2025 , April 14–16 in St. Petersburg, Florida. “Spinoco is for businesses with one to 20 lines, the ones often left behind in the rush to serve enterprise,” said Tessler. “We’re bringing customer interaction management, task tracking, and AI-powered insights into one intuitive app.” Spinoco integrates UC, CCaaS, CRM, and ticketing functions into a single mobile-first experience. Every customer touchpoint—email, call, SMS, or social—is automatically captured, categorized, and converted into actionable tasks. The system includes native AI capabilities like transcription, intent tagging, and summarization. “Our focus is usability,” said Chlupáček. “This is not enterprise tech crammed into a small package. It’s built from the ground up for small businesses that need simplicity and mobility.” The platform’s design eliminates the need for separate CRMs, third-party integrations, or on-site IT. Spinoco also provides owners with immediate visibility into business performance—offering insights like “top reasons customers contacted us this week” without the need for manual data entry. The go-to-market strategy will focus on service providers , offered as a white-label SaaS solution. Tessler emphasized the importance of speed and simplicity: “Service providers need a low-touch, high-value offering. Spinoco is ready for fast rollout, without the support overhead.” At Cloud Connections, the Spinoco team will be exhibiting, offering live demos, and participating in the Innovation Showcase , where attendees can vote on standout new technologies. Tessler is also slated to deliver a keynote on AI trends shaping the industry. For more information, visit spinoco.com , or meet the team at Cloud Connections 2025. #Spinoco #CloudConnections2025 #CXInnovation #MicrobusinessTools #MobileFirstCX #UCaaS #MSP #CCaaS #AI #ChannelPartner #CCA #TechnologyResellerNews…

Telecom Reseller / Technology Reseller News

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Infobip Reports Fivefold Growth in RCS Adoption and Outlines Messaging Future at Enterprise Connect, Podcast

7 days ago

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Enterprise Connect Podcast | Technology Reseller News “RCS will bring rich messaging to 100% of the U.S. population — and it’s going to change the face of customer experience.” – Ivan Ostojic, Chief Business Officer, Infobip. Messaging is transforming — fast. At Enterprise Connect 2025 , Infobip’s Chief Business Officer Ivan Ostojic joined Doug Green of Technology Reseller News to share key findings from the company’s latest research on global messaging trends and the rapidly accelerating adoption of RCS (Rich Communication Services) in North America. According to Infobip’s data, RCS adoption increased fivefold in 2024 , a leap Ostojic described as “historic” — and one with major implications for how businesses engage with customers. “North America has long lagged behind in rich messaging due to the limited adoption of WhatsApp,” said Ostojic. “But with Apple now supporting RCS and carriers onboard, we expect near-universal reach by the end of the year.” Three Trends Colliding to Reshape CX Ostojic highlighted three converging forces: A Generational Shift in Preferences – Up to 90% of Gen Z prefers messaging over voice calls for business interactions. Super Apps and Rich Channels – Messaging platforms now include app-like experiences, payment flows, and deep integrations. Agentic AI – Natural language interfaces and AI agents are enabling hyper-personalized, real-time conversations. Together, these trends position rich messaging channels as both a front-end interface for AI and a critical layer of the customer experience. Commerce, Support, and Engagement Reimagined Whether shopping, troubleshooting, or simply staying informed, Ostojic shared real-world examples of how RCS and rich messaging are redefining user journeys: A customer can request a product, receive personalized recommendations, complete a purchase, and pay — all within a single chat. Enterprises can route inquiries intelligently, escalating complex issues to live agents, all within the same channel. Healthcare and media organizations use messaging for ongoing engagement , from appointment reminders to interactive campaigns. The Reality Gap: Messaging Maturity Still Low Despite the tech’s potential, Infobip’s Conversational Maturity Index revealed a slower reality. Only 30% of companies are truly omnichannel, and just 10–15% use advanced conversational AI in customer-facing roles. “The technology is ready,” said Ostojic, “but most businesses are still in early phases of adoption.” A Call to Action for Enterprises and the Channel Ostojic advised organizations to be purposeful in deploying AI , starting with use cases that deliver clear ROI. He also emphasized a major opportunity for channel partners : to bring this technology to their customers, simplify integrations, and unlock new value streams. Read the full RCS adoption report at : Infobip: Fivefold Adoption of RCS in 2024 Learn more about Infobip’s enterprise messaging platform at www.infobip.com…

Telecom Reseller / Technology Reseller News

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Infobip Champions RCS as the Future of Trusted Enterprise Messaging at Enterprise Connect 2025, Podcast

7 days ago

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Enterprise Connect Podcast | Technology Reseller News “We saw a 90% increase in click-throughs and a 280% lift in conversions by switching from SMS to RCS,” says Chris Radanovic, Product GTM Marketing Director, Infobip. At Enterprise Connect 2025, Infobip made a strong case for Rich Communication Services (RCS) as the new standard in enterprise messaging. In a podcast interview with Technology Reseller News publisher Doug Green, Infobip’s Chris Radanovic outlined how RCS is rapidly gaining traction, backed by powerful early results and expanding carrier support. A Trusted Alternative to SMS Traditional SMS lacks branding, verification, and interactivity. RCS, by contrast, enables businesses to send branded, verified messages that build trust with consumers. Delivered natively through Android and now supported on Apple devices, RCS messages display the sender’s name, logo, and topic — eliminating the anonymity and uncertainty of unrecognized phone numbers. “SMS can feel like a cold transaction,” said Radanovic. “With RCS, users see a verified brand and are far more likely to engage.” Proof of Performance In a side-by-side test with a national retailer during Black Friday, Infobip compared identical SMS and RCS campaigns. The RCS version achieved a 90% higher click-through rate , and when enhanced with embedded video, delivered a 280% increase in conversions . “These are real-world, measurable outcomes,” said Radanovic. “And they validate what we’re seeing across the industry — RCS drives results.” Carrier Momentum and Market Readiness With Verizon and T-Mobile already live and AT&T set to support RCS soon , Infobip is positioned to deliver nationwide RCS deployment in the U.S. With Apple’s support for Google RCS messaging, the reach extends across nearly all mobile users. For enterprises already using SMS, the transition is straightforward. Existing SMS opt-ins apply to RCS , and Infobip offers low-lift A/B testing programs to showcase the difference in performance. A Growing Appetite Among Brands Radanovic reported increasing interest from brands at Enterprise Connect, noting that many enterprises are now moving beyond awareness to active planning and pilot testing. “Brands are asking, ‘Where are you with RCS?’ and ‘Are the carriers ready for us?’ That shift in conversation shows momentum,” he said. “And with Infobip as a trusted carrier-integrated partner, we’re making RCS deployment as seamless as possible.” Learn more about RCS and Infobip’s enterprise messaging platform at www.infobip.com…

Telecom Reseller / Technology Reseller News

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HP | Poly at Enterprise Connect: Elevating the Room Experience with AI-Driven Innovation, Podcast

7 days ago

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Enterprise Connect Podcast | Technology Reseller News “It’s not just about seeing and hearing — it’s about being seen and heard clearly.” – Brian Phillips, Head of Poly Room Solutions & Software Product Marketing, HP At Enterprise Connect 2025, HP | Poly brought a fresh focus to what many call “the last frontier” of hybrid work — the meeting room. In a conversation with Technology Reseller News publisher Doug Green, Brian Phillips shared how HP | Poly is redefining the room experience with layered AI technologies, smart camera innovations, and next-gen audio enhancements, all backed by HP’s powerful compute infrastructure. Beyond Note-Taking: The AI-Infused Meeting Room From Microsoft Copilot integration to automated transcription and action-item generation, AI is rapidly changing collaboration. But for HP | Poly, that’s just the beginning. Their focus is also on in-meeting clarity — ensuring every participant is seen and heard with precision, no matter where they’re joining from. Smart Cameras with Real Intelligence HP | Poly has long pioneered camera intelligence with Poly Director AI , blending years of behavioral insight with real-time scene awareness. Now, they’re pushing the envelope with multi-camera experiences . Their collaboration with Zoom on Zoom Intelligent Director uses multiple in-room cameras — including center-of-table views — to capture natural angles and prioritize what Phillips calls the “best face forward” experience. Noise-Free, Reverb-Free Audio On the audio front, NoiseBlock AI now includes de-reverbing to tackle the challenges of today’s glass-heavy, open meeting spaces. Whether participants are in a reverb-prone boardroom or calling in from a noisy airport, Poly’s technology ensures only the speaker’s voice cuts through. “It’s just your voice — crystal clear,” said Phillips. Actionable Insights for IT Managing thousands of devices across global offices is no small feat. That’s where Poly Lens and its new Voice Score AI come in. IT admins can now remotely assess speech clarity and background noise, and receive real-time recommendations — all without stepping foot in the room. Why It Matters In a post-pandemic world where hybrid meetings are the norm, the stakes are high. “The outcome has to be better,” Phillips emphasized. HP | Poly is making sure that happens — by combining decades of room expertise with the latest in AI and device management innovation. Learn more at https://www.hp.com/us-en/poly.html , www.poly.com and hp.com .…

Telecom Reseller / Technology Reseller News

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Sinch’s Jonathan Bean on AI-Powered Customer Communications, RCS and API Integration, Podcast

7 days ago

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Following Mobile World Congress 2025, Jonathan Bean, CMO of Sinch, a leader in digital customer communications, sat down with Doug Green, publisher of Technology Reseller News, to discuss key trends shaping enterprise communications, AI, and API integrations. Jonathan shared insights into Sinch’s market positioning and its role in advancing digital communications through AI and next-generation messaging solutions. He also discussed Sinch’s ambitions with RCS (Rich Communication Services) – highlighting its potential to enhance customer engagement for enterprise brands, revolutionize brand messaging, and drive rapid adoption in key markets. As brands increasingly leverage RCS, they can deliver rich, interactive content directly into users’ existing chat channels, transforming the way they connect with customers. Visit https://sinch.com/…

Telecom Reseller / Technology Reseller News

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White Label Communications Opens the Door to DIY UCaaS + CPaaS Integration for Enterprise and SaaS Providers, Podcast

7 days ago

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Enterprise Connect Podcast | Technology Reseller News “You don’t have to be a voice expert anymore — we’ve made UCaaS and CPaaS accessible for developers.” – Jim DeWald, CRO, White Label Communications In a space where voice integration can be daunting, White Label Communications is changing the narrative — offering enterprises, SaaS providers, and ISVs a new way to bring UCaaS and CPaaS capabilities into their applications without deep telephony expertise. At Enterprise Connect 2025, White Label CRO Jim DeWald and Head of Partnerships Zachary Konopka joined Technology Reseller News publisher Doug Green to share how their company is evolving its long-standing white-label platform to support enterprise-grade, developer-friendly integrations. From Turnkey UCaaS to DIY Integration Traditionally known for enabling MSPs and resellers to offer UCaaS under their own brand, White Label Communications has now exposed the full range of its UCaaS and messaging capabilities via API and webhooks. This move empowers developers and enterprise teams to embed voice, messaging, and multichannel communication directly into their own applications — creating personalized workflows and enhancing customer engagement. “We used to deliver a turnkey UCaaS business in a box,” said DeWald. “Now, we’re offering a DIY model where enterprises can build their own integrations — with our platform as the foundation.” Why CPaaS Matters More Than Ever CPaaS (Communications Platform as a Service) is no longer optional — it’s the backbone of how businesses engage customers. From appointment reminders and one-time passcodes to SMS billing alerts and chatbot interactions, CPaaS enables businesses to meet users on the channels they prefer. “Whether it’s voice, text, email, or chat — we give organizations a single API that connects them to 8 or 9 channels,” said Konopka. “And with automatic failover, your message still gets through, whether the end-user is on RCS, SMS, or even email.” Bringing Enterprise-Grade Capabilities to the Channel While White Label doesn't sell directly to end users, its platform enables service providers to deliver modern, integrated communication services to enterprises — often with development times measured in days, not months. “Our clients know their end customers better than anyone,” noted DeWald. “We just give them the tools to make their offerings more sticky, more valuable, and more resilient.” From UCaaS to CPaaS and Beyond With an emphasis on modularity, ease of use, and integration speed, White Label’s platform lowers the barrier to entry for voice and messaging development. Whether it’s a self-storage company enabling SMS billing, or a SaaS platform adding omnichannel support, the company’s white-label model lets partners maintain their brand while delivering high-impact communication features. Learn more at www.whitelabelcom.com. White Label Communications will also be attending Channel Partners in Las Vegas.…

Telecom Reseller / Technology Reseller News

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Enterprise Connect 2025: Steven Karachinsky of Ziro Reminds Us—The Fundamentals Still Matter, Podcast

7 days ago

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At a conference buzzing with AI demos and futuristic ideas, Steven Karachinsky, CEO of Ziro, brought a much-needed perspective: don’t forget the basics. In our interview at Enterprise Connect, Steven emphasized that while it’s exciting to talk about AI and agentic assistants, many customers are still navigating the day-to-day challenges of migrating to Microsoft Teams Phone—things like porting, device setup, 911 compliance, and managing user adoption. “Being an innovator isn’t just about what’s next—it’s about solving what’s right in front of the customer,” Steven shared. Ziro is meeting customers where they are. Whether they’re just starting the migration, partway through, or fully deployed and looking to optimize, Ziro offers the tools, automation, and expert support to simplify the journey. While Teams Phone adoption is growing, millions of users still sit on legacy systems. Ziro is helping organizations bridge the gap—ensuring that those foundational steps aren’t skipped in the rush toward next-gen features. This message landed with refreshing clarity: it's not about AI or fundamentals—it's about both. Learn more at goziro.com #EnterpriseConnect #MicrosoftTeams #UCaaS #DigitalTransformation #AI #TeamCollaboration #VoiceTechnology #Ziro #CloudMigration #CustomerExperience #Leadership #FutureOfWork #FundamentalsFirst…

Telecom Reseller / Technology Reseller News

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Fanvil Brings Innovation and Interoperability to the Forefront at Enterprise Connect, Podcast

7 days ago

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Enterprise Connect Podcast | Technology Reseller News “It’s time for some disruption in the industry — and I think we are the player for that,” says Bill Hodgson, Fanvil. As Fanvil celebrates over 20 years in business, the company is gaining new momentum with a message of innovation, integration, and affordability for enterprise and service provider customers alike. At Enterprise Connect 2025, Bill Hodgson, who represents Fanvil in North America, joined Technology Reseller News publisher Doug Green to highlight Fanvil’s expanding product line, global footprint, and disruptive potential in the IP communications market. From OEM Legacy to Global Brand For many years, Fanvil operated behind the scenes as an OEM and ODM partner, designing and manufacturing SIP telephones for leading global brands. Over the last decade, the company has moved into the spotlight with a full portfolio of enterprise-grade endpoints, including the latest V-Series of IP phones and specialty solutions tailored for security, healthcare, and hospitality environments. A Complete, Interoperable Ecosystem Fanvil’s strength lies in its ability to integrate traditional telephony with IoT, access control, and smart surveillance. From nurse call systems and in-room patient stations to emergency pull cords and door intercoms, Fanvil offers a seamless ecosystem — all centrally manageable through the Fanvil Device Management System. “The innovation engine behind Fanvil is what makes it stand out,” said Hodgson. “We’re not just building phones — we’re building smart devices that fit into broader communication and safety workflows.” V-Series: Enterprise Features at Disruptive Prices The new V-Series includes models that range from basic lobby phones to advanced devices with 10-inch Android touchscreens, Wi-Fi, Bluetooth, and USB connectivity. These models support advanced use cases such as monitoring IP cameras, offering frontline staff tools that go beyond voice. A standout example is the A320i, a specialized device with a gooseneck microphone designed for reception and security desks — providing real-time visibility into surveillance feeds. Global Reach, Local Growth Already well established in Europe, South America, and Asia, Fanvil is rapidly expanding its presence in North America, aiming to attract more attention from cloud communications providers and service partners seeking cost-effective, feature-rich endpoints. A Call to the Enterprise and Channel Hodgson’s message at Enterprise Connect was clear: “Fanvil delivers enterprise-quality hardware with modern features at very attainable price points — all backed by global support and ongoing innovation.” To learn more, visit www.fanvil.com or contact Bill Hodgson at bill.hodgson@fanvil.com.…

Telecom Reseller / Technology Reseller News

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Intratem Delivers Immediate ROI in Cloud and Telecom Expense Management, Podcast 6:48

7 days ago6:48

6:48

Enterprise Connect Podcast | Technology Reseller News “We help finance stop wasting money — and help IT teams keep their sanity.” – Alex Duchovny, VP, Intratem At Enterprise Connect 2025, Intratem brought a focused message to IT and finance leaders: technology expense management doesn’t have to be complicated — and the return on investment can be nearly instantaneous. In a podcast interview with Technology Reseller News publisher Doug Green, Intratem Vice President Alex Duchovny outlined the company’s approach to simplifying the management of mobile, fixed, and cloud technology expenses. By combining hands-on service with customizable software, Intratem gives organizations the tools and support needed to rein in costs, improve transparency, and eliminate waste. From Telecom to Technology Expense Management Intratem began as a service-first organization, helping clients manage the complexities of telecom billing and mobile device provisioning. Today, the company offers a full Technology Expense Management (TEM) platform that supports modern enterprise environments — including subscription-based cloud infrastructure and usage-based billing models. “With the shift to recurring cloud services, many organizations are unaware of how much waste is hiding in their environments,” said Duchovny. “It’s easy to spin up cloud services — but harder to manage them effectively. That’s where we come in.” Tailored, Curated Solutions Rather than forcing clients into a prebuilt workflow, Intratem takes a curated approach. The company aligns its tools and services with a client’s internal processes, offering automation where it makes sense, and hands-on support where it’s needed most. “We start by understanding how the organization works — and then build workflows around that,” Duchovny explained. Fast, Measurable Results According to Duchovny, Intratem’s value is often felt immediately. On the mobile side, monthly plan optimization delivers savings in the next billing cycle. On the fixed side, audits quickly uncover overcharges and billing anomalies. In the cloud, even simple changes — such as identifying unnecessary weekend compute usage — can create fast financial wins. Integrated Platform with Real Support Intratem continues to expand its platform capabilities while maintaining its core strength: personal service. “We operate like an extension of the IT team,” said Duchovny. “Our goal is to free up internal resources so they can focus on what matters most.” Learn more about Intratem at www.intratem.com…

Telecom Reseller / Technology Reseller News

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Frontline Group at Enterprise Connect: Merging AI Power with Human Empathy in CX, Podcast

7 days ago