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How will AI change management? What is customer-centricity? When should you climb down from the top of the business mountain? In ManagementCast, IMD Podcast Producer JohnJo Devlin, finds the answers to these questions, and more, through interviews with the brightest minds in the business universe. For 75 years IMD professors have transformed the worlds leading brands. In each episode, the faculty pass on the attitudes, ideas, and strategies that underpin successful companies; as well as some ...
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Zhike Lei is Professor of Leadership and Organizational Behavior at IMD. She is an award-winning organizational scholar and an expert on psychological safety, team dynamics, organizational learning, error management, and patient safety. Lei studies how organizations, teams, and employees adapt and learn in complex, time-pressured, consequence-laden…
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When disaster strikes, or when goals are simply missed, blame often lands on the bosses. From CEOs to team leaders the buck has to stop somewhere, and when it does, action needs to be taken. But how should leaders approach failure? Zhike Lei says leaders in both civil society and corporations tend to try and tackle problems alone. But this is not t…
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Experimentation can bring many benefits in the workplace. New products, cost-saving efficiencies, and profits are often the result of new and progressive ways of thinking. But having the confidence to try new methods comes with risks. Often we must fail on our way to success, and that failure can give rise to fear. Many fear admitting mistakes, say…
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World-beating organizations are always striving for success, but sometimes even the most dedicated teams fall short. Companies miss their sales goals, lose out on funding rounds, and have PR disasters. Failure, in short, is a natural part of life, and how firms cope with it is of vital importance. Zhike Lei says this may seem obvious, but in practi…
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Capital Conversations: Insights into the world of venture capital is the latest series podcast from IMD and its Venture Asset Management Initiative. Exploring the dynamic realm of venture capital, where innovation meets investment and ideas transform into thriving enterprises. Spotify | Apple | Google Podcasts To subscribe click on the links above,…
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During the last three episodes of ManagementCast, Alyson Meister has outlined some of the most pertinent topics in mental well-being today, including how to develop a positive stress mindset, what to do when designing a workplace, and why solving the recovery paradox is so important. This week, Meister is looking forward. Her research in the coming…
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Full-time employees will spend an estimated 90,000 hours working, or around one-third of their adult life. It is no surprise, then, that workplace stress shapes our mental well-being, but just how much of a toll is it taking? The answer, it seems, is a lot. The latest Gallup polls show that nearly half of employees feel high levels of stress at wor…
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You would never want your pilot, your surgeon, or your favorite athlete to go to work depleted and exhausted, so why do we expect this in the office? Somehow the business world has been won over by the assumption that you can just keep pushing; that you can drink a Red Bull and push harder or pull an all-nighter and stay at the office 24/7. For dec…
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Stress is something most of us dread. Even the word itself can conjure up negative emotions, and evoke memories of long sleepless nights. But what if stress itself was something different? What if we could turn stress into a positive force? What if we could change our stress mindset? That, says Professor Alyson Meister, is the key to unlocking a ha…
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As long as the locus of power in an organization lies outside of the LGBTQ+ community, allyship will play a central part in creating inclusive workplaces. But in 2023, says IMD professor Misiek Piskorski, it's no longer enough to be a positive role model. True leadership, is about creating allies around you. He argues that the privileged few need t…
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In 1992, Professor Robert Hooijberg caught a glimpse of what it means to be anything other than a white heterosexual male in the workplace. Since then, he has taught diversity, equity, and inclusion (DE&I) programs across the globe. Hooijberg, too, has a special insight into the importance of allyship. He does not identify as a member of the LGBTQ+…
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ManagementCast is back for its second season, and to kick off the series IMD is proud to present the first of several special episodes to celebrate Pride Month. The first is with Alexander Fleischmann, a research affiliate at IMD who has been writing about LGBTQ+ issues for more than 15 years. In that time, he has witnessed radical changes in how L…
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Whether in the boardroom or the classroom, business strategies will continue to emerge and evolve. As long as there are commercial opportunities to chase, there will be an incentive to improve. Some ideas, though, aren't limited to commercial applications; and IMD Professor Cyril Bouquet says his mega dive approach is one of them. In the words of t…
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Training is central to long-term business success. But how can companies justify investing in the future when the present is so costly? The answer, says IMD Professor Cyril Bouquet, lies in the data: "All the empirical evidence suggests that companies that do invest in training and executive development, that invest in innovation, in general, come …
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In his first appearance on ManagementCast, IMD Professor Cyril Bouquet described his mega dive approach; and the reasons why this is one the best ways to open up an inter-departmental collaboration within large organizations. But what do businesses actually need to launch a "mega dive" themselves? Bouquet says that "there are a few key factors that…
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At IMD, Professor Cyril Bouquet has pioneered the 'mega dive,' a management approach that brings together large groups of people as one united force. A force capable of embracing the future together. But what does that mean in practice? Bouquet says that 'mega dive' isn't just an event, it's a six-month journey that spans digital and in-person conv…
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Fifteen years ago, the concept of a social media influencer was in its infancy, but today these communicators shape global conversations on everything from retail to politics. Is that what evolution looks like? IMD professor Jennifer Jordan says "no". In her words, evolution implies a positive change, and power doesn't evolve, it transforms. To sta…
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The proverbial saying, “Power corrupts, and absolute power corrupts absolutely,” suggests that as a person’s influence increases, their moral sense diminishes. But how does that square with today’s business world? IMD Professor Jennifer Jordan says it’s more complex than that. Power is the engine that drives decision-making, but it also acts as a m…
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Building your power base can be a tricky business. Do you pursue power alone, or look for allies to help you? And is there an approach that works in every business environment? Unfortunately, there isn't, says IMD professor Jennifer Jordan. Power is all about context. In Episode 14 of ManagementCast, Jordan describes how listeners can approach powe…
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Some say power is what drives boardrooms. Or that it's what makes decisions, and shapes organizations. But what is power really? Is it control over social and physical resources? Or is it simply the ability to do what you want when you want? IMD professor, Jennifer Jordan, says it is all those things and more. In Episode 13 of ManagementCast, she c…
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Phishing and ransomware are some of the biggest online threats of today; but what will businesses face tomorrow? IMD professor, Oyku Isik, says that in the future, the global digital security landscape may look very different. That means out with passwords, and in with biometrics. A future in which low-tech spam is replaced with AI-generated emails…
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What are the roadblocks to dealing with a ransomware attack? And how can you find a digital partner to help you deal with this? IMD professor, Oyku Isik, says the key is trust. In Episode 11 of ManagementCast, she discusses how to build resilience into a digital business strategy, and the way CEOs should grow their cyber-security team. As an IMD pr…
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Öykü Işık, Professor of Digital Strategy and Cybersecurity at IMD, says the modern CEO needs to know how to protect their businesses on-and-offline. But how? In Episode 10 of Managementcast Isik discusses how to build digital resilience into business strategy, and why all executives should be concerned about data security. As an IMD professor, Işık…
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Digital attackers pose one of the greatest threats to modern businesses. Data breaches can ruin a reputation while ransomware can cost a company millions; so why do so many executives leave Cybersecurity to the IT department? Öykü Işık, Professor of Digital Strategy and Cybersecurity, says the modern CEO needs to be invested in protecting their bus…
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Dealing with artificial intelligence can be tricky. It's a technology that's moving fast and throwing up practical, economic, and ethical questions for workforces across the globe. Do executives need to know what's next for AI? Or, where it will take us in the next ten, twenty or one-hundred years? And does it really matter if AI eventually makes h…
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While Artificial Intelligence has already revolutionized many businesses, it also has the potential to bring companies to their knees. When it comes to AI, you're only as good as your data. Or as IMD's Amit Joshi would say: "Garbage in equals garbage out." As a Professor of AI, Analytics, and Marketing Strategy at IMD, Joshi has helped companies su…
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Some think of Artificial Intelligence as a futuristic concept – used only by the firms of tomorrow and developed by tech giants like Google or Amazon. But this technology isn’t the preserve of Silicon Valley. A range of industries are implementing AI to get ahead. From banks and fintech companies to pharma, automotive and telecoms firms, it has bec…
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Artificial Intelligence, or AI, can be a divisive topic. For some, it simply represents the next stage of the digital age; the golden technological era of tomorrow. Others worry about a very different future and the potential destruction of the entire human race. But which of these visions is likely to win out? And for that matter, what is AI reall…
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Many companies disrupting legacy industries today have put customers at the center of their business models. Firms like Uber, Deliveroo and Airbnb are all built on customer-centric insights. But what does the future of customer-centricity look like? In this episode, Seán Meehan, Dean of Faculty and Professor of Marketing and Strategy at IMD, explor…
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It can take years to build a truly customer-centric approach in the boardroom; so how do brands maintain that focus over decades? Seán Meehan, Dean of Faculty and Professor of Marketing and Strategy, says the temptation to go back to “business-as-usual” is strong. Top brands, however, know that chasing ever better consumer experiences is key to lon…
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Many businesses believe they serve their customers; but very few do so as effectively as Amazon, Tide, or Virgin. What differentiates these market leaders from their commercial rivals? Seán Meehan, Dean of Faculty and Professor of Marketing and Strategy, says that being customer-centric is a key part of their approach. As the author of two books on…
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In this inaugural episode, JohnJo Devlin is joined by Sean Meehan, the Martin Hilti Professor of marketing and management and Dean of Faculty at IMD. Professor Meehan is the author of multiple books on Customer Centricity; an often misunderstood concept that he explains in his first conversation with ManagementCast. Read our new magazine, I by IMD,…
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