Los mejores podcasts de Winning Time (2025)

1
Navigating the Talent War: How to Attract Top Talent in a Competitive Landscape 3:32

4d ago3:32

3:32

In this episode, Dr. Joseph Michelli delves into the modern challenges of attracting and retaining top talent, drawing on his extensive experience with companies renowned for their people-first cultures, such as Zappos and Mercedes-Benz. He outlines effective strategies for building a purpose-driven workplace, enhancing employee experience, and mai…

1
Hope for a Broken Heart This Valentine's Day Time to Win Podcast RJ Jackson 21:16

5d ago21:16

21:16

There's nothing like having a broken heart on Valentine's Day! There is Hope for a Broken Heart This Valentine’s Day: How to Be Love When You Don’t Feel Loved—If Valentine’s Day feels more like a reminder of heartbreak than a celebration of love, you’re not alone. In this episode of the Time to Win Podcast, host RJ Jackson, The Courage Giver, impac…

1
The Role of Emotional Intelligence in Leadership 3:51

11d ago3:51

3:51

In this episode, Dr. Joseph Michelli explores emotional intelligence's (EI) crucial role in leadership, drawing on his insights gained while consulting for high-profile companies like Ritz-Carlton and Mercedes-Benz. He shares how leaders can enhance their self-awareness, regulate reactions, and foster open communication, which collectively builds a…

1
Top 3 Confidence Boosters To Get Unstuck Time to Win Podcast with RJ Jackson 18:41

12d ago18:41

18:41

Shift Gears from Low Confidence to High Confidence & Break Through Burnout! Have you ever felt stuck in a cycle of self-doubt, wondering if you’re capable of more? Do you constantly question whether you’re good, smart, or strong enough to handle life’s challenges? It’s time to shift gears and break free! In this episode, we’ll uncover how confidenc…

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Sustainable Growth: Balancing Expansion and Excellence 3:44

18d ago3:44

3:44

In this episode, Dr. Joseph Michelli discusses the principles of sustainable growth, drawing on his experiences with leading companies like The Ritz-Carlton Hotel Company and Zappos. He emphasizes the importance of scaling wisely—not just quickly—by staying grounded in core values, investing in people, and meticulously planning for scalability. Dr.…

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Find Clarity, Get Unstuck and Live a Life of Purpose Time to Win Podcast With RJ Jackson 18:54

19d ago18:54

18:54

Have you ever felt stuck, unsure of your direction, or like you’ve lost the spark that once lit up your life? You’re not alone. Many women face the challenge of rediscovering who they are and what they’re meant to do, especially when life feels overwhelming. In this episode of the Time to Win Podcast, hosted by impact speaker and mindset coach RJ J…

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The Secret Burdens of Burnout Women Carry Alone Time to Win Podcast with RJ Jackson 18:40

25d ago18:40

18:40

As women, we carry a heavy load. Most of our loads are not visible to the eye because they are carried on our hearts, making it easy for burnout to set in. This episode of Time to Win Podcast is for you if you have a heavy heart and need a breakthrough. Your host, Mindset Coach and Impact Speaker, RJ Jackson, The Courage Giver is handing you the ke…

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The Loyalty Equation: How to Turn Transactions Into Advocacy 3:44

25d ago3:44

3:44

In this episode, Dr. Joseph Michelli discusses the profound importance of cultivating customer loyalty in today’s competitive business environment. Drawing on his experiences with companies like Starbucks and Airbnb, he highlights that true loyalty extends beyond repeat business—it involves transforming customers into brand advocates who actively p…

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The AI Advantage in Customer Experience: Balancing Automation and Empathy 4:15

1M ago4:15

4:15

In this episode, Dr. Joseph Michelli explores the critical role of artificial intelligence (AI) in enhancing customer experience while emphasizing the importance of preserving human connections. He discusses how AI can streamline operations and personalize customer interactions but warns against allowing it to replace genuine human empathy. The epi…

1
Customer Experience Predictions for 2025: Insights from the Field 6:11

1M ago6:11

6:11

In this episode, Dr. Joseph Michelli discusses critical customer experience trends for 2025, leveraging his expertise as a consultant, author, and professor of service excellence. He predicts that AI will evolve from an assistant to orchestrating customer journeys, focusing on the integration of efficiency and personalized care. Dr. Michelli also f…

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How to Get Unstuck and Feel Alive in 2025 Time to Win Podcast RJ Jackson The Courage Giver 8:27

1M ago8:27

8:27

Are you stuck in survival mode, running on empty, and wondering if life will ever feel full again? You’re not alone. Many women are tired of spinning their wheels, looking for a way to break free and thrive. In this episode of the Time to Win Podcast, we answer the question: “How can I stop feeling stuck in survival mode and thrive in 2025?” You’ll…

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2025: Make This Your Best Year Ever Deciding on Resolutions, Goals or Intentions 18:10

2M ago18:10

18:10

It's a new year, and you're ready to drive your future with purpose! In this episode of the Time to Win Podcast, international speaker and mindset coach RJ Jackson, The Courage Giver, breaks down the three most common approaches to creating change: resolutions, goals, and intentions. Should you set a resolution to transform your life? Are specific …

1
Merry Christmas and Prosperous 2025! 1:14

2M ago1:14

1:14

In this episode, Dr. Joseph Michelli takes a moment to express his gratitude and share plans for the upcoming year. He announces a brief hiatus to enjoy the holiday season and reveals exciting content awaiting listeners in January, including discussions on the latest customer experience and leadership trends for 2025. Additionally, Dr. Michelli tea…

1
Replacing Family Holiday Burnout for Family Bonding on Time to Win Podcast with RJ Jackson 9:35

2M ago9:35

9:35

Are you ready to transform your holiday experience? For many, the holiday season feels more like a marathon of stress and family feuds than joy and connection. This episode of The Time to Win Podcast is here to change that. Today, RJ Jackson, The Courage Giver, shares 3 powerful keys to help you bond with your family during the holidays instead of …

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Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season 3:29

2M ago3:29

3:29

In this episode, Dr. Michelli shares ten invaluable tips to help businesses thrive during the intense holiday season, drawn from his extensive experience with companies like Godiva Chocolatier. As the countdown to Christmas begins, he emphasizes the importance of maintaining a balance between efficiency and the human touch in customer service. Dr. …

1
How to Reclaim Your Joy During The Busy Time of The Year With RJ Jackson The Courage Giver 16:17

2M ago16:17

16:17

Joy to the World: How to Reclaim Your Joy During The Busiest Time of The Year The holiday season is here, but are you drained and overwhelmed instead of feeling festive? You’re not alone. For many, this time of year brings stress instead of joy—too many responsibilities, too little time, and the pressure to make everything perfect. But what if this…

1
Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences 4:16

2M ago4:16

4:16

In this episode, Dr. Michelli offers invaluable insights for managing the unique stresses and demands of the holiday season in the business world. He emphasizes that while the season can bring out humanity's best, it can also lead to heightened frustrations, making it crucial for leaders to transform potential conflicts into opportunities for conne…

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Finishing 2024 Strong and Coming Alive in 2025 with RJ Jackson The Courage Giver Time to Win Podcast 33:13

2M ago33:13

33:13

Hey Sis, Are you ready to finish 2024 strong and step into 2025 feeling alive, alert, and enthusiastic? It’s time to reclaim your energy, restore your purpose, and rise above the struggles holding you back. If burnout, overwhelm, and exhaustion have slowed you down, this episode is your sign to make a change. In today’s podcast, RJ Jackson, The Cou…

1
Put Simply - Authentic Gratitude Matters! 3:17

3M ago3:17

3:17

In this episode, Dr. Michelli delves into the profound role that gratitude plays in both personal well-being and business success. Reflecting on the insights of author Melody Beattie, he emphasizes how gratitude can transform the mundane into the extraordinary, turning everyday interactions into opportunities for meaningful connections. Dr. Michell…

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Eliminating Thanksgiving Drama RJ Jackson The Courage Giver on Time to Win Podcast 14:49

3M ago14:49

14:49

Are you dreading Thanksgiving because of family stress, overwhelm, or the sheer weight of getting everything done? You’re not alone. Balancing a house full of guests, cooking a feast, and navigating challenging family dynamics can leave anyone burnt out. But here’s the good news: gratitude is your secret weapon to combat overwhelm and burnout. In t…

1
Elevating Employee Wellbeing: The Key to Workplace Success 4:41

3M ago4:41

4:41

In this episode, Dr. Michelli explores the intricate dynamics of hybrid and remote work environments and their impact on employee well-being. Citing recent Gallup and Workhuman research, he underscores that while flexibility is cherished, it alone does not guarantee enhanced employee satisfaction. The cornerstone of thriving remote teams lies in cr…

1
The Power of Product Knowledge: Mastering the Basics 3:52

3M ago3:52

3:52

In this episode, Dr. Michelli reflects on a pivotal experience that reshaped his approach to customer service training while working with Godiva's retail team. The realization struck during a disappointing lunch at a new restaurant, where the server needed more essential product knowledge about the menu items. This highlighted a significant oversig…

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Tis the Season: Scaling-up for Consistently Memorable Holiday Experiences 4:17

3M ago4:17

4:17

In this episode, Dr. Michelli discusses strategies for businesses to manage the holiday shopping season, ensuring both temporary and permanent staff deliver consistent, high-quality customer experiences. As holiday shopping begins earlier each year and represents a substantial portion of annual revenues, it's crucial for companies to prepare their …

1
Transforming Service into Experience: The Power of Personal Connection 4:06

4M ago4:06

4:06

In this episode, Dr. Michelli examines the profound impact of exceptional customer service that transitions into unforgettable customer experiences. He shares a compelling story from Capital One, where a simple customer service interaction was transformed into a memorable experience that resonated deeply with the customer. The story revolves around…

1
The Truth About Customer Experience: It’s the Journey, Not Just the Touchpoints 4:11

4M ago4:11

4:11

In this episode, Dr. Michelli explores the nuanced insights from a pivotal Harvard Business Review article on customer experience management. He discusses how traditional transactional touchpoints may not fully capture the essence of customer engagement and can sometimes mislead businesses about their performance. The article highlights that organi…

1
It's Not Just Who You Know: Building Deeper Connections for Success 4:41

4M ago4:41

4:41

In this episode, Dr. Michelli delves into the art of relationship-building, challenging the traditional adage with a nuanced approach: “It’s not what you know OR who you know. It’s what you know ABOUT who you know and what they know about you.” He discusses the importance of not only forming connections but also deeply understanding and being under…

1
The Success of Your Business Depends on a Single Question: How Do You Respond? 4:05

4M ago4:05

4:05

In this episode, Dr. Michelli explores the impact of leadership perspectives on customer experience, drawing from the philosophical views of Jean-Jacques Rousseau and Thomas Hobbes. He discusses how successful customer experience leaders, who see team members and customers as inherently good, tend to foster more positive and trusting environments t…

1
Customer Experience (CX) Day - Celebrating the Power of Partnership 5:15

5M ago5:15

5:15

In this episode, Dr. Michelli discusses his role as a visiting assistant professor of service excellence and announces the new Master of Science in Customer Experience program at Campbellsville University. He recounts his partnership with Dr. Joseph Hopkins, the university's president, which led to the development of this innovative degree program …

1
Let's Talk Economics! 44:38

5M ago44:38

44:38

This time around with Alex & Dan we talk about economics, tech gadgets, when are we talking too much and Dan gets some homework...again!Por Alex & Dan

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Are you a Lovemark? The Journey to Becoming a Beloved Brand 4:25

5M ago4:25

4:25

In this episode, Dr. Michelli delves into the enchanting world of brand affection, discussing the phenomenon of weddings and receptions at unconventional venues like Starbucks, illustrating the concept of "lovemarks" defined by Kevin Roberts. These are brands that inspire loyalty beyond reason, evolving from mere trademarks into beloved fixtures in…

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Defying Expectations - The Power of Vision, Purpose, and Dedication 4:14

5M ago4:14

4:14

In this episode, Dr. Michelli reflects on the remarkable journey of Ernie Andrus, a World War II Navy veteran who, at the age of 100, completed his second run across America. Dr. Michelli shares insights from his personal experience running alongside Ernie, exploring the deep lessons in determination, resilience, and purpose that Ernie's endeavors …

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