The team from Car Dealer talk about the latest news and interviews in this regular podcast, sponsored by Carwow.
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Welcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews ...
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Car Dealership Guy—the go-to voice for automotive insights and trends—hosts authentic conversations with industry leaders, top dealers, and innovators, revealing the insights shaping the future of automotive retail. Plus — Don’t miss Industry Spotlight on Sundays, hosted by Sam D’Arc, featuring standout dealerships, innovative companies, and the trends driving success in today’s automotive market. Tune in to new episodes every Tuesday and Thursday, with Industry Spotlight every Sunday. Follo ...
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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car dealership sales training for sales people, managers, finance managers,general managers, owners
John Spangler
Learn tips tricks and strategies to help your car dealership & sales people get more ups and web traffic which equals selling more cars monthly
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Peter Vardy sites change hands, Volvo happy with agency model, and possible Nissan/Honda merger – with Max Sansom, episode 189
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Peter Vardy to sell dealerships to Parks leaving Porsche Centres as group's only retail sites ‘We’ve really found our feet’ says Volvo UK boss after agency shift Volvo Car UK boss Nicole Melillo Shaw joins the line up at Car Dealer Live 2025 Lotus buyers left in limbo as brand admits it cannot honour ‘majority’ of PCH and BCH offers Corvette to lau…
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In this episode of the Used Car Dealer Podcast, Zach engages in an insightful conversation with Ryan Maher, CEO of BizzyCar. They discuss the broken recall management system, how BizzyCar’s AI-powered platform is transforming the process for OEMs, dealers, and consumers, and what this means for safety and compliance. Some of the questions asked wer…
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From The Stock Market To The Car Market: Lessons on Scaling a 13-Rooftop Auto Group | Taseer Badar
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Welcome to the Car Dealership Guy Podcast. In this episode, I speak with Taseer Badar, CEO of ZT Automotive. We dive into his entrepreneurial journey, including how President Obama "pushed him" into the car business, explore his M&A strategy, uncover which brands are on his wishlist, and reveal the tough realities behind employee layoffs. This epis…
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Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by Tina Tasche, Head of Innovation & Tech at Van Horn Automotive Group. We dive into how to build the next-generation dealership BDC, Her AI features wishlist for the call center of the future, and why the traditional lead form is dead. This episode of the Car Dealership Guy Pod…
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CDG Bites: New Sales Expected to Surge in 2025, Used Car Prices Hover at $30K, Honda/Nissan in Talks to Merge
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Welcome to The Weekly—your go-to roundup of the top five auto industry headlines. This week's top stories: 1. New vehicle sales forecasted to surge in 2025 after successful Q4 2. Used car price drops slowing down, hovering around $30K 3. Wholesale used car prices hold steady so far this month 4. Mobile vehicle service is key to winning back custome…
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Welcome to The Breakdown—your go-to source for deep dives into the trends, strategies and shifts shaping automotive retail. Today’s Big Story: How Dealers Quietly Outsmart Their Competition This episode is brought to you by: Dealer Pay – A dealer-specific payment acceptance solution designed to boost productivity and enhance customer retention. Wit…
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Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Brice Englert, CEO of TradePending. We discuss how car dealers are cracking the customer retention code, insights from competing with car-buying giants like Carvana, and how consumer loyalty is shifting in the age of hybrids. This episode of the Car Dealership Guy Podcast…
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Why should dealerships rethink service convenience to retain more customers? Todd Rabourn, Ford Motor Company’s Director of Global Customer Experience Implementation, shares how Ford’s mobile service initiative is transforming the way dealerships connect with customers and drive loyalty. In this week’s episode, Todd explores the growing demand for …
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The Rise and Fall And Rise Again of Carvana | Ernie Garcia Jr., Co-Founder and CEO of Carvana
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Ernie Garcia Jr., Co-founder and CEO of Carvana. We dive into topics like the greatest comeback story of any public company ever, lessons from selling millions of cars, the future of the automotive wholesale business and much more. This episode is brought to you by: DealNow…
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CDG Bites: Amazon Is Officially Selling Cars, Tekion Files Lawsuit Against CDK Global, Used Car Demand Stays High
6:50
Welcome to The Weekly—your go-to roundup of the top five auto industry headlines. This week's top stories: 1. Amazon officially starts selling new Hyundai vehicles online 2. Prime auto loan borrowers lean toward the used car market 3. Wholesale used car prices up year-over-year in November 4. Dealer reputations improve online, but customers still h…
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Supreme Court appeal for car finance judgement, 'environmental tax' on ICE cars, and Automotive 30% Club close to reaching goal – with Sally Foote, episode 188
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Supreme Court grants Close Brothers permission to appeal landmark ruling on motor finance International Motors boss calls for ‘environmental tax’ on ICE vehicles to drive EV demand Tesla wants ‘further strengthening of ZEV mandate’ as it lobbies for more expensive ICE cars Vertu boss blasts ZEV Mandate as 1000s cannot collect new petrol cars before…
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Welcome to The Breakdown—your go-to source for deep dives into the trends, strategies and shifts shaping automotive retail. Today’s big story: 3 hard-hitting auto market realities from the dealership floor—and what it could mean for 2025. This episode is brought to you by: OPENLANE - The leading online dealer marketplace for used cars, bringing you…
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Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by David Donaldson, SVP at DLRdmv, for an insightful conversation about the technology helping dealerships sell cars coast-to-coast. We discuss the daily challenges dealerships face when managing out-of-state sales, explore why banks are holding the stopwatch for vehicle titling…
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In this episode of the Used Car Dealer Podcast, Zach dives into an engaging conversation with Brian Kramer, GM of AccuTrade. They discuss the current shifts in the used car market, the innovative appraisal tools offered by Accu-Trade, and how these tools help dealers make smarter decisions while enhancing the customer experience. Brian shares insig…
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Why do some dealerships thrive in service retention while others struggle to bring customers back? What if the secret lies in data-driven insights that reveal untapped opportunities and practical strategies? In this episode, we uncover tools and techniques dealerships can use to turn their service lanes into loyalty engines. Our guest, Piermichele …
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Hacking the game of dealership “attention” and going viral | Nathanael Greklek, Corporate Brand Director at Mohawk Auto Group
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Nathanael Greklek, Corporate Brand Director at Mohawk Auto Group where we discuss: How he's hacking the game of dealership attention by creating viral videos for his dealership, Getting on General Motor's radar and landing one of the biggest cameos in automotive, and his …
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Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail. Today, Sam sits down with Ross Tinkham, GTM …
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CDG Bites: The Leasing Boom Continues, Hybrids Hit Their Stride, New Universal EV Charging Framework
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Welcome to The Weekly—your go-to roundup of the top five auto industry headlines. This week's top stories: 1. Leasing continued to rise in Q3 strengthening captive lenders 2. Negative equity and delinquencies cast a shadow on auto lending 3. Universal EV charging framework set to roll out in 2025 4. Hybrid reliability is neck and neck with gas-powe…
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Stellantis chief quits, new Jag revealed in full, and registrations fall in race to meet ZEV mandate – with Gerardo Montoya, episode 187
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1:06:33
Carlos Tavares quits Stellantis with immediate effect after fall out with the board Ingots, prisms and a pink panther: Behind the scenes of Jaguar’s new car launch Staff accuse Lookers of ‘back street garage conditions’ as Christmas parties are scrapped Bernie Ecclestone chooses Tom Hartley Jnr to sell ‘most important race car collection in the wor…
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Welcome to The Breakdown—your go-to source for deep dives into the trends, strategies and shifts shaping automotive retail. Today’s big story: Is this the next big profit center in used cars? Prefer to read? Take a look at the companion newsletter for this episode here This episode is brought to you by: The Auto Hauler Exchange has revolutionized t…
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The Boutique "Dealership" Selling Supercars to the Ultra-Elite | John Temerian, CEO of CURATED
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Welcome to the Car Dealership Guy Podcast. In this episode, I speak with John Temerian, CEO of CURATED, a Miami-based boutique dealership specializing in rare, vintage supercars and catering to the ultra-elite. We discuss how a lifelong obsession with supercars turned into an impressive business, his wild search for "blue chip" cars, and how he bec…
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How an Ex-Hyundai CMO Is Taking on Her Biggest Challenge Yet… X | Angela Zepeda, Global Head of Marketing for X
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Angela Zepeda, Global Head of Marketing for X, where we discuss: Her role in reshaping Hyundai's brand presence in the American Zeitgeist, Why Hyundai is leaning into EV innovation, and her vision for taking on her biggest challenge yet... the social platform, X. This epi…
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Welcome to The Weekly—your go-to roundup of the top five auto industry headlines. This week's top stories: 1. SUV market share sets record but prices remain constrained 2. U.S. new vehicle sales ramp up as year winds down 3. Dealer M&A heats up in Q3 despite profitability slide 4. 2 unnamed Nissan execs. say the company has “12-14 months to survive…
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ZEV Mandate changes, Luton job losses, and Top 100 dealers revealed – with James McConville, episode 186
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1:07:14
Nominate yourself for a 2025 Used Car Award How much profit do car dealers make? Car Dealer Top 100 2024 list in full Government launches ‘fast-track consultation’ on ZEV mandate as Luton closure piles on pressure Vauxhall Luton plant will close in April 2025 putting 1,100 jobs at risk Volkswagen dealers told car maker is backing away from fixed-pr…
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From Gut Instinct to Data Insights: How Modern Dealerships Are Transforming Car Shopping | Aharon Horwitz & Brad Title
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Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by Aharon Horwitz, Founder & CEO of Fullpath, and Brad Title, Founder & CEO of Gubagoo. We discuss how dealers are transforming car shopping experiences with data, AI’s mainstream adoption in dealerships, 2025 predictions for data integration in automotive, and much more. This e…
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In this episode of the Used Car Dealer Podcast, Zach interviews Mike Goodwin, Founder and President of EverLogic, a leading Dealer Management System (DMS) company in the RV and trailer space. Mike began his journey in the industry helping an RV dealership with accounting integrations and has been running EverLogic for over 20 years. He shares his e…
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Welcome to The Breakdown—your go-to source for deep dives into the trends, strategies and shifts shaping automotive retail. Today’s big story: Is Stellantis facing its time of reckoning? Now comes the hard part… Prefer to read? Take a look at the companion newsletter for this episode here This episode is brought to you by: Uber for Business - With …
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Why do so many dealerships let tire sales—and customer retention—slip through their fingers? Wes Volkert, Parts Director and tire expert, breaks down how dealerships can transform their tire sales strategy to drive loyalty and long-term growth. In this episode, Wes dives into the often-overlooked role of tires in retention. He shares how leveraging…
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How an “Old-School Car Dog” Wins With An Unlikely Mix: Tech & EQ | Dustin Collins, Vice President at Bill Kay Auto
52:15
Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Dustin Collins, Vice President at Bill Kay Auto, to explore how an "old-school car dog" thrives with an unlikely mix of tech and EQ, why $500 might be the key to increasing car sales, the traits that define a great service director—and much more. This episode of the Car Dea…
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Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail. Today, Sam sits down with Melissa High, Vice…
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Ford job losses, Nissan's ZEV warning, and THAT Jaguar rebrand – with Elliott Perks, episode 185
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Hallucinogenic sci-fi movie: Inside the rather bizarre relaunch of Jaguar Jaguar dealership network confirmed to shrink to ‘around 20’ showrooms Ford announces plan to axe 800 UK jobs as part of European restructuring Nissan calls for ‘urgent action’ on ZEV mandate as industry bosses meet with ministers Cyber attack dents Arnold Clark’s profits but…
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Navigating the Post-Election Landscape in Automotive: Trends, Risks and Impacts | Alan Haig, President of Haig Partners, Pt. 4
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alan Haig, CEO of Haig Partners, where we discuss: how dealers can navigate the post-election landscape in the automotive business, Fords wild rise in recent months, the imapct on AI on dealership valuations, VW's fatal mistake rolling out the relaunched Scout brand, and …
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How AI Is Sneaking Into Car Dealerships—And Shaping the Business | Leigh Ann Conver, Sr. Director of CDK Data Services
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Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Leigh Ann Conver, Senior Director of CDK Data Services. We discuss how AI is quietly integrating into dealership operations, the top AI trends for 2024 and how dealerships of all sizes can leverage AI to boost car sales. This episode of the Car Dealership Guy Podcast is b…
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Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail. Today, Sam sits down with Royce Neubauer, CE…
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Lookers job losses, Jaguar's 'Firebreak', and Martin Lewis's ominous predictions for car finance – with Martin McGuire, episode 184
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Lookers set to cut more jobs as staff criticise ‘appalling business’ since Canadian takeover Are job losses on the way at Group 1 Automotive? Insider says car dealer is ‘knee deep’ in cuts ‘Firebreak’ – Jaguar says pulling new cars from sale was ‘strategic decision’ not a mistake Martin Lewis says car finance scandal could double in size as FCA ext…
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How a Former Mortician Cracked Dealers' #1 Profitability Issue | Peter Duffy Jr., CEO of Dealer Image Pro
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Peter Duffy Jr., CEO of Dealer Image Pro where we discuss: How a professional photographer cracked dealers' #1 profitability issue, the most impactful dealer website features, the future of content creator dealerships and much more. This episode of the Car Dealership Guy …
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Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention? In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mob…
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Taking a 100-Year-Old Dealer Group to New Heights—Risks, Challenges, and Future Vision | Liza Borches, CEO of Carter Myers Automotive
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Liza Borches, CEO of Carter Myers Automotive. We dive into the bold risks that have shaped her century-old dealership group, her innovative approach to empowering employees with partial ownership, her biggest wins, regrets, and much more. This episode of the Car Dealership …
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Marshall profits plummet, Tesla's self-service test drives, and Auto Trader introduces AI dealer tools - with Nathan Cumiskey, episode 183
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1:04:37
Jaguar stops selling new cars in the UK as brand readies rebirth in 2026 Auto Trader looks to ‘revolutionise automotive retailing’ with new AI platform for car dealers Auto Trader Group sees boost in revenue and profits despite Autorama losses Tesla’s self-service test drives could remove the need for dealers in future Marshall Motor Group sees pro…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jim Roche, Founder & CEO of WarrCloud, where we discuss: How 28 seconds is quietly transforming dealership profits, why EVs are going to transform service centers, exposing $140K of hidden dealership revenue and much more. This episode of the Car Dealership Guy Podcast is…
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A Visionary's Principles for Running 17 Dealerships | Jack Ballinghoff, COO of Ourisman Automotive Group
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jack Ballinghoff, COO of Ourisman Automotive Group where we discuss: His principles to running 17+ dealerships, the best used car auction in the United States, why he thinks negotiations in car sales need to end and much more. This episode of the Car Dealership Guy Podcas…
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What does the budget mean for car dealers, a week of car finance chaos, and Lookers results show £1.8m loss – with Sarah Whalley and Ian McMahon, episode 182
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FCA needs to answer serious questions over car finance Court of Appeal decision ‘Chaos’: Car finance grinding to a halt in wake of Court of Appeal decision – but what happens next? Has the government quietly reinstated the 2030 petrol and diesel car ban? Lookers crashes to £1.8m loss as delayed accounts reveal impact of Global Auto Holdings takeove…
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The Hidden Hospitality Formula Behind Scaling to 40 Dealerships | Jeff Swickard, Dealer Principal of Swickard Auto Group
50:51
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Swickard, Dealer Principal of Swickard Auto Group. We discuss the secret hospitality formula behind scaling to 40 dealerships, Serving 1M unique customers every year, the best customer service car brands, and his biggest challenges in replicating success in other dea…
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Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers. In this episode sponsored by DriveSure, Joe, Vice Preside…
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Why People Don't Trust Car Dealers… And How to Fix it | Kris Gaerlan, President of Dallas Lease Returns and Sanjiv Yajnik, President of Financial Services at Capital One
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One, and Kris Gaerlan, President of Dallas Lease Returns where we discuss: Why people don't trust car dealers and how to fix it, Creating unique experiences in the car dealership, Why he's calling buyers looking fo…
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Volkswagen Finance fined by FCA, ZEV mandate dubbed 'political suicide', and MG top of Auto Trader's charts – with Bex Kennett, episode 181
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ZEV mandate dubbed ‘political suicide’ in House of Lords debate on electric vehicles SMMT repeats calls for incentives on new EVs as UK manufacturing slumps by over 20% MG is hottest EV brand on Auto Trader in October as carmakers slash prices of new cars Volkswagen Finance fined £5.4m after FCA rules it failed to treat vulnerable customers fairly …
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Car Market Forecast For 2024: Shocks and Twists You Need to Know | Jonathan Smoke, Chief Economist at Cox Automotive
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Welcome to the Car Dealership Guy Podcast! In this episode, I'm joined by Jonathan Smoke, Chief Economist at Cox Automotive. We dive into some of the biggest topics shaping the 2024 car market, including shocks and surprises, the painful new phase for the used car market, why new car discounts have plateaued, and the evolving segments of the U.S. c…
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#129 Inside the "Uber of Car Deliveries": Moving 1.4M Vehicles a Year! | Fede Ranero, CEO of Draiver
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fede Ranero, CEO of Draiver where we discuss: How he's building the "Uber for car deliveries" and moving 1.4M vehicles per year, the #1 reason why customers skip vehicle service, what he learned from a leaked Elon Musk email, demystifying logistics for car dealers and muc…
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Road Test of the Year: We celebrate the best cars of 2024 – Bonus Episode
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Join Jon Reay, James Baggott, James Batchelor and Jack Evans as we discuss the best cars from our Road Test of the Year feature. Read the full feature in Issue 200 of Car Dealer Magazine: https://issuu.com/blackballmedia/docs/car_dealer_magazine_issue_200
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Maria Grazia Davino leaves Stellantis, Vertu rebrands dealerships, and the best of the Paris Motor Show – with Amanda Symonds, episode 180
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1:02:23
Outspoken Stellantis boss Maria Grazia Davino leaves company with immediate effect Vertu to axe Bristol Street Motors and Macklin Motors names as it delivers strong half-year results Vauxhall ‘super confident’ of hitting ZEV targets this year, says managing director The Paris Motor Show is back and these are the exciting new cars which have caught …
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