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Bernd Kraus at Diebold Nixdorf, Giri Agarwal at Incisiv, with Melissa Minkow, Top Retail Expert
Manage episode 399766809 series 2334745
Contenido proporcionado por RETHINK Retail. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente RETHINK Retail o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
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Manage episode 399766809 series 2334745
Contenido proporcionado por RETHINK Retail. Todo el contenido del podcast, incluidos episodios, gráficos y descripciones de podcast, lo carga y proporciona directamente RETHINK Retail o su socio de plataforma de podcast. Si cree que alguien está utilizando su trabajo protegido por derechos de autor sin su permiso, puede seguir el proceso descrito aquí https://es.player.fm/legal.
"Loyalty is an emotional concept, not just a transactional one." - Giri Agarwal Explore the dynamic world of customer loyalty on the RETHINK Retail Podcast with our esteemed host, Melissa Minkow, Director of Retail Strategy at CI&T. This episode brings together the profound insights of Giri Agarwal, Chief Strategy Officer at Incisiv, and Bernd Kraus, Senior Vice President of Software Solutions at Diebold Nixdorf. They delve into the nuances of building lasting customer relationships amidst the challenges of the modern retail landscape. Discover innovative strategies to harness technology and data for enhancing loyalty, and understand the importance of a consistent experience across all retail channels. This conversation is packed with valuable takeaways for retailers dedicated to enriching customer engagement in the digital era. 🎧 Tune in to gain actionable insights and transform your approach to customer loyalty.
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