Telephony público
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There are business models used by some telcos where they will switch call traffic during the day from one carrier to another to save a fraction of a cent or a penny... many will switch traffic many times a day. You need to decide whether the apparent low cost of the solution is adequate from a quality perspective.…
 
If you still have an on-premise contact centre, have you replicated all those computers and lines somewhere else? Do you have separate feeds from the electricity grid? Battery backup? Procedures? Do you test this? Listen to this podcast to learn about all the things you should be thinking about when on-premise.... and the things you don't have to t…
 
You're looking at a cloud contact centre. You've watched demos, explored features and you are ready to make a shortlist. But wait! Have you thought about non-functional requirements? Things like support; a community; resilience; security and many more. Listen to this podcast for some ideas.Por Paul Turner
 
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